AT&T Admits Service Stinks In San Francisco and NYC

AT&T is well aware of their subpar level of service in Manhattan and San Francisco. That much is true. They even released an app earlier this week giving users the ability to “Mark the Spot” (iTunes Link) where service has basically crapped out. The problem with the app is that if you live in either city the chances of you being able to submit a report are pretty low. Sort of goes against everything the app is meant to help with, right?

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Ralph de la Vega, CEO of AT&T Mobility, is quoted as saying that service in both San Francisco and New York “are performing at levels below our standards.” He assures us that it’s going to be fixed in both markets and that we’ll see “significant progress.” Isn’t that what he said over a year ago?

And like the AP reported earlier today, AT&T has plans to target heavy data users with “incentives” to curb the amount of bandwidth we all pay for on a monthly basis. That’s going to go over real well, Ralph.

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kgrif

AT&T sevice is TERRIBLE in the Houston,TX area as well. The sad part is that it was great until about the time the i-phone came out. From that point on, it seems as though their network simply can’t keep up with things and it’s getting worse every day. I’ve been with AT&T forever. When my contract ends, I’m switching.
http://insomstudios.wordpress.com/ insomstudios

One of the many reasons I am keeping T-Mobile for my iPhone.
seflin

The app isn’t that bad of an idea. If you could mark a dead zone whenever you find one and it stores that information locally and then sends all the saved locations to the server when the connection is good, that wouldn’t be so bad. You are going to have decent service at some point and if the phone talks to the server and the app talks to the server to update locations, that would work out pretty well. After a while a layer can be built with the most common dead spots replayed from all the locations being marked helping them to decide where to better position new towers. An adaptive app for the urbanized world of hidden locations.