The January 2011 issue of Consumer Reports hits the newsstands tomorrow and features the results from a survey of 58,000 readers regarding the overall levels of satisfaction with their respective cell phone service providers.
AT&T ranks lowest among U.S. carriers and, according to Consumer Reports, “was the only one to drop significantly in overall satisfaction” since last year. Of the AT&T users surveyed, “over half” used an iPhone.
Verizon has historically taken the top spot pretty regularly but was actually beaten out by U.S. Cellular this year. Also of note, Sprint “pulled even in overall satisfaction with Verizon” this time around, which is a pretty big win for Sprint considering it tied with AT&T for worst service provider last year.
UPDATE: AT&T has responded with the following statement:
“We take this seriously and we continually look for new ways to improve the customer experience. The fact is wireless customers have choices and a record number of them chose AT&T in the third quarter, significantly more than our competitors. Hard data from independent drive tests confirms AT&T has the nation’s fastest mobile broadband network with our nearest competitor 20 percent slower on average nationwide and our largest competitor 60 percent slower on average nationwide. And, our dropped call rate is within 1/10 of a percent – the equivalent of just one call in a thousand – of the industry leader.”
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