PlayStation Network Outage a Disaster for Sony

Just like that, Sony’s PlayStation Network is down, and hard. Know how I know? Because I just tried to watch an episode of Friday Night Lights over dinner with my wife and couldn’t. My PS3 kept flashing a “you must first sign into the PlayStation Network to sign into Netflix” popup. I tried signing into the PlayStation Network direct and got one of Sony’s famous mystery error codes.

So I gave up, pulled out my wife’s MacBook Air, and wired it into our LCD TV’s spare HDMI port. Problem solved. Except apparently not for the potentially tens of millions of Sony PS3 customers who don’t have high-end laptops and HDMI cables to hand, and who depend on the PlayStation Network for everything from streaming video to rapping with friends to squaring off in a game of Killzone 3.

And here’s the thing: It’s not just a little brownout, or a glitch, or a momentary hiccup–it looks like a full-fledged meltdown. According to Sony chief spokesperson Patrick Seybold:

“While we are investigating the cause of the Network outage, we wanted to alert you that it may be a full day or two before we’re able to get the service completely back up and running.”

Hold up, a day or two? It sounds like the network went down already last night, and Sony’s been working on it since, but 24 to 48 hours? I’m sure we’ll manage to find other stuff to do (you know, like go for a walk, or read a book, or maybe switch to an Xbox 360) but let me tell you what else happened this week. Portal 2 came out. And Mortal Kombat. Which means anyone with a PS3 and a copy of those games is flying solo. So much for Portal 2‘s online co-op, or Mortal Kombat‘s “King of the Hill” mode.

How many people are affected? 70 million registered users. What caused the crash? No one knows. Hacker group “Anonymous” put on a show (or tried to) a few weeks ago, purportedly causing network slowdown by spamming Sony’s servers with denial of service attacks. Sony only vaguely acknowledged it at the time, and it’s anyone’s guess what brought the whole farm catastrophically crashing down now.

Related Topics: breaking, crash, outage, playstation, playstation network, ps3, PSN, Gaming & Culture, News
  • http://bosph.wordpress.com Peter

    The popup won’t keep you out of Netflix. You gave up too easily.

  • http://yungvenom419.wordpress.com yungvenom419

    you would think sony could stop these hackers but nahhh they suckkk bouta sell this piece of s$%^ playstation and switch over to xbox i’d advise u all to

  • http://biggunz72.wordpress.com biggunz72

    Matt, keep trying to access your Netflix, even though the network is down — after about 3 attempts it will just load Netflix, even if you aren’t logged onto the PSN. Your welcome.

  • http://acidrain808.wordpress.com acidrain808

    You can still watch netflix. Open Netflix and after the login attempt fails and you get the error code hit the back button and you are on the netflix screen. You can select any movie or show and watch it. I have done it all day.

  • http://satcimy.wordpress.com satcimy

    I think its just from someone a Sony that tripped over the power cord for the network.As soon as they realize they’ll plug it back into the wall outlet and we’ll be online again. LOLOL

  • http://docwabaki.wordpress.com docwabaki

    Yes, to get that out of the way, you just keep ignoring it the you must have a PSN account message and your Netflix will take over.

    I am really amazed at the “so what” attitude and response from so many. The fact that we can do something else is not even pertinent. Maybe the guys at Sony need to go back and review the FaceBook movie where Zuckerberg is quoted as saying, “…if you’re down you’re dead.” Or, at least it was something like that.

    The fact is we are on a major release weekend, on a holiday weekend. If you aren’t a gamer, you may not understand what that means. It is major competition for user time. And, Sony is not only losing, they are acting blase about it!

    I guess next their gonna claim that they have to charge $60 a year like MS to keep the network up. Well Sony, here’s a clue. You are dead. I might as well go get a 360. All it’s missing is a Blu Ray player and the free network. Apparently the only actual value add is the Blu Ray.

    Seriously, you have taken a machine with so much promise and made it into no advantage at all. You are being horribly outsold by both MS and Nintendo. The Kinect is what you released years ago as the iCam! Yet you allow it to sound like the equivalent of Move.

    PSN, you price the add on content too high and try to con people into paying for next to nothing. You have no web browser on your machine. MS has the standard one. Could you just get Firefox or someone else to provide you with one that works?

    No, you’d rather “control” all your content no matter how bad or poorly marketed it is. Duh, Sony!

  • http://violenceonmymind.wordpress.com vivaviolence

    will your persistence trick work for hulu+ too?

  • http://soldier2000.wordpress.com soldier2000

    You say you can get on Netflix does anyone know if you can access vudu or hulu+ during outage or do I have to plug HDMI cable from ipad 2 to get hulu, this won’t work with vudu as ipad doesn’t support flash player and vudu is a couple months from getting around this

  • http://usmc3bnmco.wordpress.com usmc3bnmco

    I’m sure someone is in their parents’ basement paddling their pud for all its worth, because they crashed the PlayStation Network. Good for you, bitch! Here’s a pudding cup; and put you hat on, because it’s cold outside. To the author of this “article”: get over it, and move on. As others have stated, you can still use all the benefits of PS3, except being able to play your games online. Regardless, PS3 is still way better than XBox360.

  • http://mattpeckham.com Matt Peckham

    Thanks guys, it looks like I spoke too soon about the Netflix/PSN hangup. It’s a shame Sony set the interface up to nag like that–it ought to be a one time request, right?

  • http://killerkay1982.wordpress.com killerkay1982

    i cant believe hackers are doing this.
    come on Sony you can do it.
    i cant believe it i came back form work quick to go on line to play back ops man i feel am lost with out playing on line

  • http://killerkay1982.wordpress.com killerkay1982

    will you can use the internet on your PS3 but not the playing on line I cant get that. I think Sony is updating
    the new software so hackers cant get in….?
    will who wants hackers in any way its sucks man when you play on world at war or Modern Warfare 2 you cant even kill them or get them they all fly do you think that’s a game to play no I don’t think so? we don’t need that in black ops or other game ?

  • http://brim1800.wordpress.com brim1800

    man sony kan take dis playstation n shove it, i use to b a big x-box 360 fan and never had any problems.I decided to switch to ps3 and have ran into more problems then i can count, from freezing in the middle of a game to it just plan ol turning off by itself. Now this PSN down thing didn’t just start today either, ive been having problems with PSN for a week. I just brought the new mortal kombat and i havent even taken the plastic off yet because im thinking about taking it back, thanks to the PSN. Well looks like im gonna be trading in all my ps3 gear for 360 gear sorry sony i have gave you more than enough chances.

  • cydonos

    For such a big company like Sony, they’re shockingly amateurish when it comes to — well everything!

    Maybe if they hadn’t treated their customers like crap all those years, this kinda thing wouldn’t piss them off so much.

  • http://clyntonkeel.wordpress.com clyntonkeel

    hi just wanted to run this link by you
    http://www.godlikeproductions.com/forum1/message1456228/pg1
    Amazon cloud hacked bringing down nos of sites, outside source chinese (state) hackers not annonymous. link to play station outage implied…Food for thought???

  • pks29733steel

    My ‘Atari 2600′ is still broadcasting the ‘Pong’ show!! Who needs a Playstation!

  • http://mayo211.wordpress.com Richard Allen

    I stay away from Xbox and PS3. Do all gaming on the PC. Better graphics and i can still watch my netflix on here without issue.

  • ipisking

    They need to hire geohot to get them back online… LOL!!!!1

  • leymord

    PS3 better than Xbox i will always be loyal to Sony. Hmm hackers going for Sony an the problems in Japan. Why dont all of you stop being selfish an give companies a break. If your going back to Xbox dont let the door hit you on the way out. I’ll enjoy my better graphics an when you play both systems on an HD tv you will notice the difference in graphics. Blue-ray, better graphics an the best rpg franchise on it. Hmmm i do think that alone blows away Xbox an the fail Nintendo system.

  • http://joeberro1.wordpress.com joeberro1

    I dont care wht sony does but if it means fixin the psn into somethin mre functional than before than i dnt care let them take as long as they wnt better waiting then gettin hacked

  • http://jarhead69.wordpress.com jarhead69

    My Netflix works fine it only ask me to sign in once then I’m on my marry way.. Sucks for ppl that this is happening to. If it’s really happening lol

  • http://jarhead69.wordpress.com jarhead69

    And I do mean netflix on my ps3

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