Amazon Freezes Nintendo 3DS Sales After Customer Complaints

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Oops, it looks like you can’t buy the Nintendo 3DS direct from Amazon anymore, thanks to either a sales goof or some sort of actual manufacturing glitch. Nintendo’s notorious no-glasses 3D games handheld is officially not for sale from the site at this moment.

You can still grab it from third-party resellers, like Target, of course, but Amazon’s dropped a disclaimer at the top of the page, noting the 3DS is an “item under review.”

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“While this item is available from other marketplace sellers on this page, it is not currently offered by Amazon.com because customers have told us there may be something wrong with our inventory of the item, the way we are shipping it, or the way it’s described here,” writes Amazon, thanking users for the tip and adding it’s “working to fix the problem as quickly as possible.”

No one’s sure what forced Amazon’s hand, but speculation is that the slender rubber feet (they look like grains of wild rice) situated at either side of the 3DS’s top screen may be inadequate (as in not thick enough) to protect the top screen from rubbing (or “wobbling”) against the bottom portion and scratching when the lid’s closed.

While Nintendo’s said nothing about the alleged issue officially, some customers have claimed newer 3DS units don’t have the problem, because the rubber feet are longer.

I admit I haven’t used my 3DS much since I got it—the games are lackluster, and the 3D effect can be difficult to maintain for extended periods, especially with games that require you physically tilt or pan the unit—but the screen remains scratch-free.

That said, I can hear a sharp, distinctly plastic-on-plastic sounds when I close the clamshell, so who knows, though it could also be another case of “bunch ‘o customers read about so-called design flaw and opt to bug Amazon because they’re hyper-paranoid.”

MORE: The Incredibly Cheap $100 Nintendo 3DS

Matt Peckham is a reporter at TIME. Find him on Twitter at @mattpeckham or on Facebook. You can also continue the discussion on TIME’s Facebook page and on Twitter at @TIME.

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