FreedomPop’s Free Wireless Would Be Cool If It Wasn’t So Shady

Is FreedomPop worth considering? Sure, but only if you're keenly aware of the service's hidden costs and gotchas.

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Jared Newman / TIME.com

FreedomPop, a company that sells wireless hotspot devices with free mobile data, is planning to offer a full-blown cellular service with free voice calls and text messages this summer.

According to AllThingsD, FreedomPop has been amassing a pile of refurbished phones that once ran on Sprint’s 4G WiMax network, such as the Samsung Galaxy SII and HTC Evo 4G, and plans to sell them for under $200 with no contract. In exchange, FreedomPop subscribers will get 500 MB of data and 200 voice minutes (via VoIP) per month, plus unlimited text messages.

FreedomPop hopes to make money by selling add-on services, such as unlimited calling, additional data and faster connection speeds. As AllThingsD’s Ina Fried points out, it’s a strategy reminiscent of dotcom-era companies like NetZero, which gave away basic dial-up Internet service for free. (Incidentally, NetZero rose from the dead recently with free wireless Internet service, but it only lasts for a year before customers must pay for subscriptions.)

Is FreedomPop worth considering? Sure, but only if you’re keenly aware of its hidden costs and gotchas. And from what I’ve seen of FreedomPop’s existing free data service, the company seems to try its best to keep potential users in the dark.

Here are a couple things to know about FreedomPop’s free data service, which is already available today:

  • If you use less than 5 MB of data in a given month, you get charged a $0.99 “Active Status fee.”
  • By default, when you reach your final 100 MB of data in a given month, FreedomPop automatically charges $10 to fill your plan back up. To avoid the automatic charge, you must change your billing settings on FreedomPop’s website.

Finding the above stipulations on FreedomPop’s website isn’t easy. There’s no mention of them on the home page, nor on the terms of service page that’s linked from the home page. You’ll only find them on a separate “Service Plan, Equipment, and Payment Terms” page, which is linked from the main terms of service. Even then, the part about extra fees is buried beneath six other sections of legalese.

FreedomPop does give subscribers a chance to opt out of automatic refills on the final service activation page, but the wording (“To ensure uninterrupted service, top up my freedompop account”) is vague. It doesn’t say that the charge is recurring, nor does it mention the 100-MB trigger.

freedompopnotfree

Jared Newman / TIME.com

FreedomPop also peppers users with additional offers during the sign-up process, while engaging in some classic sneakiness: On one page, an offer for 2 GB per month is advertised as “100% FREE” and selected by default, while the fine print mentions that a charge of $17.99 kicks in after one month. Another page offers faster speeds for $3.99 per month with a big green “Get Offer!” button, while the option to pass is presented in tiny text.

Other aspects of FreedomPop’s service are hidden from prospective customers as well. You can’t find out the cost of the devices without going through the sign-up process, during which you must enter an e-mail address and mailing address. And while FreedomPop’s home page advertises 4G speeds, users must pay $3.99 per month extra to guarantee the full speed that the network allows.

The fees themselves don’t bother me too much. They’re no worse than the below-the-line fees and value-added services of major wireless carriers, and if you’re mindful of FreedomPop’s policies, it’s certainly possible to get free data. I’ve used the service in Cincinnati, and it works.

I just wish that FreedomPop wasn’t so sketchy in the way it presents its services. It’d be easier to get excited about the upcoming free wireless service if the company was more transparent. Instead, I’m wondering what other new ways FreedomPop will invent to extract money from unsuspecting users.

UPDATE: FreedomPop CEO Stephen Stokols wrote in to address a couple of the points above. First, he pointed out that users receive an e-mail alerting them to the $10 automatic top-up after they sign up. FreedomPop began sending those e-mails to new users about 2.5 months ago. Second, starting last month, FreedomPop began waiving the $0.99 “Active Status fee” for new subscribers, and will eventually be doing so for existing users. It seems FreedomPop is working to address criticisms, but the company still has more work to do on being up front about the cost of the hardware and other fees before people sign up, not after they’ve handed over personal details and/or payment info. That issue, combined with the additional services that FreedomPop tries to sneak past new users, is what ultimately leaves a sour taste, not the fees themselves.

120 comments
cmaglaughlin
cmaglaughlin

The hassle with AT&T was bad enough. I don't need to bend over and be screwed again. Yelp review website put the nail in the coffin for Freedom Pop. The shyster owner of FP sounded so cordial and honest on YouTube. I say, screw HIM!

neminem
neminem

Awesome, that is good information. I've been with Ting and loving it for about a year now - when I just heard about FreedomPop, and was informed of their supposed pricing model, I was kind of sad. It's *weird* having such brand loyalty anymore, but Ting inspires it with their unusually good customer service coupled with prices that were, until now, way crazy lower than anyone else (if you don't use your phone a huge amount a month, which I don't). I pay about 15 bucks a month for what *I* consider unlimited 4g (i.e. you pay more than that if you use more than 100 megs, which I hardly ever do anyway). The second-cheapest phone plan I've seen (that isn't one of those sucktastic "buy individual minutes and megabytes" plans) wanted like 45 bucks a month - but obviously, "free" beats the pants off even Ting's rates. So I would have been sad if I'd had to switch, given how much I love the company. 


But no, given the choice between free + acts all sketchy all the time, and 15 bucks a month + really wants you to like them and shows it, I'll still pick the latter.


Funny, though - FreedomPop is a Sprint reseller... Ting is a Sprint reseller... I wonder if I could use the cheap HTC Evo 4G FreedomPop is advertising right now to get you to join them with Ting's BYOB... >.> (probably not. Would be funny though.)

MikeCornelison
MikeCornelison

You want to give FreedomPop a shot?  Go get yourself a $20 prepaid Visa - no worries.  Staples sent me an Easy Reward Visa with a grand total of $16 on it.  Perfect for signing up with FreedomPop.  I'll probably use the same card to get a free credit report and try out a couple other free offers and I'll never even have to worry about the hassle of canceling after the trial period.

Nelaco
Nelaco

After read so many stories of horror, I decided do not ride on inside  Freedompop services. For me, a Company that  shows no physical  address and none  reliable telephone number is very suspicious. .......Bye bye, Freedompop

lomoray12
lomoray12

Thanks for confirming to me that they are in to reaching your wallet and BYE, BYE, once they get you by your neck.

I stay with METRO PCS, $55.00, Unlimited  text,  and call, and 2.5 GB,(4G) and  3G unlimited.  I pay Cash. They don't have my credit card info, they don't have my address and Email.

I am enjoying my life.

theshonen8899
theshonen8899

A lot of people are sharing horror stories so I'll share mine:

I bought a used Sprint Galaxy S2. I activated it on Freedompop BYOD. I went to my account settings and disabled "Automatic Top-up". I've had 500mb of free data every month since then and haven't paid a penny.


Now that's not so bad is it? As long as you do your research, you get a tremendous amount of value from Freedompop. They obviously won't have the best customer support or coverage considering the profit they make, but I haven't had much better luck from Verizon either. In my experience, Verizon has been far more shady and abusive, slamming me with random "government" fees and overcharges that have gone above $100 in a month. Getting scammed by them was a monthly ritual. The $0.99/month problem that this article writes about doesn't even compare to that. If FreedomPop is "shady" I can assure you that you won't find much solace in other carriers.

reachmire
reachmire

I just heard about this company and went to their site... just to see if there is coverage in your area, you have to give an email address. Only after entering what must be a valid email address does it now tell you that you have to enter your home address.

Thanks but no thanks. A company who won't even display a coverage map without getting your digits is way to slimy for me.

Go to ting.com. Slightly different service, but they are up front about costs and will show you their coverage area without forcing you to open up your email box to an influx of marketing junk.

garybenton
garybenton

I was shipped a defective device (Overdrive Pro), had to send it back at my expense, lost a lot of work time, so that cost me a lot of money, and wasn't able to use the device for the first month. They are refusing to give me a refund for that month. I am very unhappy about this.

ajuqsobegu
ajuqsobegu

Вот, блин-блинский! Круттяк!

bobross22
bobross22

Just read the terms and conditions people..Gosh..Freedom pop has been great for all of my family, including myself.. Its aggravating to see all these complaints which MOST could have been avoided if you just read before you buy... Ignorance on your part. Don't blame people for your own mistakes.

sexton.phil
sexton.phil

Me, too, Leslie and others. Don't be suckered by these folks. 


The device I bought supposedly provided access in my area. (I checked their supposed coverage beforehand.) Never could get it to work. Tech that I spoke with finally decided that there was no coverage for that device in my area. But I could get a different device from them for ~$60. I declined.


So I returned the device. A couple of days later I was billed $27.98 for subsequent service on a device I had returned and that would not work anyway. They continue to refuse to respond to requests for a refund.

LeslieN.Smith
LeslieN.Smith

Don’t be a fool - stay away from FreedomPop because they utilize deceptive business practices and you will spend hours or days waiting for their customer “non-service” department.  Furthermore, their terrific value proposition is just a con job.

For example, here is what happened to me:

1.  I started with their free internet service in December 2012 and upgraded to the $29/month for plan in January 2013.  On 11/30/12 I wrote an email to their customer service asking 4 questions and one of my questions was: “The spot-photon requires a $100 deposit. Is this deposit always refundable or only for 30 days?”  The answer came back from “Donnie (FreedomPop Customer Support)” saying “The security deposit is a way for us to offer our device and services completely free to our customers. The deposit is fully refundable and will be credited back to you when you return the device by mail, minus damages that may occur during use.”  Yesterday (January 20, 2014) I finally got through to their customer non-support department and was told by “Jonathan” that the “deposit” was only refundable for a year and they won’t return my “deposit”.  I complained that what kind of deposit is not returned?  He refused to return my deposit on the Photon.

2.  Furthermore, I originally contacted their customer non-service department on November 18, 2013 to cancel the internet service and return the Photon for a refund, which was prior to the year timeframe.  At that time they suggested downgrading to the “free” service, which I did (albeit it was only a suggestion),  I didn’t realize the “free" service would cost me a hundred dollars in not getting a refund nor was I told anything at that time.

3.  In December 2012 when I first got this internet service, I went to “Billing Settings” and changed the Automatic top-up setting from the default “yes” to “no”.  Regardless, a couple of months later when we were within 10% of the 4GB limit they charged my credit card $10 without my authorization and claim this “credit” to my account in non-refundable.  What crooks - after stealing your money their policy is to not return it!

4.  In spite of this non-refundable credit and my switching in Nov 2013 to a “free” plan, Freedompop charged my credit card another $0.99 on January 1, 2014 because we have this “free” account.  I just discovered this charge so I canceled my credit card to prevent any further non-authorized charges.  Let me also say that they had charged me on November 1st for the entire month of November and I downgraded to free on Nov 18th.  It took me many emails and phone calls until they refunded the prorated amount 4 weeks later.

5.  Their claims on their homepage of “Cancel anytime without fees or commitment” is so misleading as to almost be a lie. Their customer “non-service” department is almost inaccessible.  Their website gives no phone number to call and the only access is via email.  My experience is to send them an email asking to cancel or downgrade the plan and 2-4 days later one gets an email on the weekend saying “In order to cancel your account, you will need to speak with one of our FreedomPop Support Agents. You can reach them by calling 1 (888) 701-1353, Monday-Friday 9am-5pm PDT.”  My experience with calling is worse - being left on hold for 1 -2 hours, although after being on hold for 15 minutes you are given the option of leaving your number and getting a call-back.  I got a call back after 2 hours.  If you have the endurance to actually get through all these barriers, you can request downgrade or cancellation.  

6.  One more story: in earlier Nov 2013 I got an email from FreedomPop to test their brand new “free” phone service, requiring $107 for the HTC EVO phone.  It sounded too good to be true so I decided to test it since they offered a 30 day money back trial period.  I ordered the phone and my credit card was charged immediately.  However, I didn’t get the phone until Dec 23, 2013, about 5-6 weeks later.  In my phone call to their customer “non-service” department on January 20, 2014 I asked for a refund for the phone.  The rep Jonathan refused saying that it was three days after my 30 day trial period.  It seems they start the 30 days from when they shipped the phone, not when you receive it or when you activate the account.  I complained that I sent them an email asking for a refund on January 16, 2014 and was sent an email on Saturday saying “In order to cancel your account, you will need to speak with one of our FreedomPop Support Agents. You can reach them by calling 1 (888) 701-1353, Monday-Friday 9am-5pm PDT.”   He relented and canceled my phone account and sent me instructions on how to return the phone.  Please note, YOU MUST KEEP THE ORIGINAL PACKING MATERIAL to get a refund.

Finally let me say that this experience reminded me that there is no such thing as a “free lunch”.  I am poorer but wiser.

dobbs
dobbs

There are enough horror story comments below that I don't need to outline mine (my experiences were with their in-home internet service via the Freedom Hub Burst).  I'd like to believe that there really are some people that are having success with this company (check out their Facebook page - apparently everyone that's commented there just LOOOOOVES FreedomPop!).  My best advice is to proceed with extreme caution and read every single tiny word on their website, especially the terms and conditions, before you hand your money over.  I assure you once they have it, you will not ever get it back.  #SOOOOOFRUSTRATED

hellodolly1
hellodolly1

Oh, and if you want to get "free data" you can surf their "partner sites" and then prepare to get email from every company and scam anywhere in the universe for months. They will sell your name and email to every source that will toss them a dime. Seriously, they are criminally bad. Yes, that bad.

hellodolly1
hellodolly1

It's pretty much impossible to find a more useless and unhelpful customer support department than the people at FreedomPop. EVERYTHING with them is a hassle. It takes them days to respond to ANY request and then maybe five or ten more emails before you actually get to someone who has a clue. They are truly thick.


I am now trying to cancel my service and transfer ownership of my device. They say that is simple. Nope. They force everyone who wants to use a device to buy it only from them. So, their who "transfer your device" is just BS. Yeah, pay $90 just to get the access to getting an account and then pay on top of that if you want service.

Truly, stay away from these people. They are worse than Comcast. That's saying something.

KosmicEar
KosmicEar

ordered a htc refurbished phone, they charged me twice, had to call and get back the extra payment, that was in November 2013. Still waiting for the phone to ship. I try to call the 800 number and can't get thru to anyone. I use the online support but instead of answering my question they just give a bunch of info I didn't ask.  I did change the service plan to the free 200 min and 500 texts per month but can't remove my credit card info without using another valid card. Starting to feel like another service I thought was a good deal called KARMA, but that was a waste of money as gigabytes go by way to fast and at $14 per Gig is way too much.

tonya2014
tonya2014

The biggest problem with FreedomPop is the lack of customer service.  My husband bought me a Photon hot spot for Christmas DIRECTLY from FP and the MAC is invalid.  I tried to call to fix the issue and got nowhere with the woman I spoke to. That should be pretty simple.  I tried calling back and I have been on hold for 30 minutes and counting....  I have NO love for Verizon, but at least when I have a technical problem, I call them and they can fix it quickly.  In reading through these comments, I have a bad feeling that we're going to be paying a monthly fee for a device that doesn't even work.  Hopefully we can stop payment through our credit card company.

tcl2wst
tcl2wst

Warning:  There is $9 (mandatory) service charge for Premier Services.  So it's not free service as said in website.

3above
3above

Wait a minute!? Why is the wording in this review so shady? I mean Freedom Pop has essentially done what BIG CELLULAR doesn't care about doing, nor never will, give people a choice. Big Cellular is way more shady than Freedom Pop will ever be, I've working in the industry for many years and know the tricks and catches Big Cellular uses. Why can't someone purchase a data only plan for their cell phone in 2014? Because Big Cellular doesn't want you to. They'd rather have you hooked on to a unnecessarily high cost bundle. I've used freedom pop for a long time to tether it to my cell phone for data only. I'm very happy not to be suckered in by Big Cellular.

PaulBucklaw
PaulBucklaw

I was thinking of getting this service because it was "free" and would come in handy if the ethernet went down. And then I thought, 'to good to be true." If the comments below are true they should contact their AG in their state.

kakanpupu
kakanpupu

very dissapointed on the lack of customer service and ability to do one thing and one thing only, Cancel....


I have had freedompop for 4 months already, and have never used the service ever, as I have been wanting to get a Wireless device.   I thought that since I was in the trial period, that I would just cancel and send back the device.   I have waited days and hours trying to get to a representative who would be cancel, and mind you they are only open 9 to 5pm PST, which I being in mountain time would have thought it would easy to get in touch with them.   WRONG!!!!  

I cannot cancel service online and no one answers the phone.  Its been 3 months already and I am stuck with a re-occurring bill that I cannot stop.   Why should this be so hard to do.  I really hate this company now, just for their lack of responsibilities to their customer's.   I would NOT RECOMMEND this service to anyone as you will be stuck with it for a long time.   If they do not heed my requests here soon, I will report them to the BBB and Scamreport websites, and also, The Police!!!

AdvanceTach
AdvanceTach

So there are a few too many pissed off people (customers?) in the comments below so I thought I would add my own experience.. I bought a used HTC phone off ebay, checked it's esn was clear and activated the phone within a few minutes on the freedompop website. The "hidden" fees were easy to spot and correct right away similar to the my current Verizon account and previous ATT and Sprint accounts over the years. I've made about 20 minutes of test calls and tested the out the phone as well without any issues. Their apps were a bit annoying and crashed multiple times but that was expected as it's in it's beta testing phase. I love concept and hope this company succeeds. 

woofer47
woofer47

They seem to get rave reviews from some journalists, but have those people really tried to dig into the web site for answers? Freedompop appears to be hiding rather than offering information. I am beginning to believe that it is being run by the supreme scam artist. I assume Sprint is getting a stipend for their network use, but I wonder if they could be somewhat involved.  This is the prime example of "Buyer Beware!"

tgamla
tgamla

They are definitely sneaky, shady, and liars. I bought one of the their phones. It took 2 weeks to ship, arrived defective and getting a RMA from customer service was time consuming and difficult. One rep kept asking me the same questions over and over, and then proceeded to try and correct an issue I didn't talk about. Did I mention, he was discussing football scores and music downloads with someone else, while he was still on the phone with me. I returned the phone and they wanted me to pay shipping. Then they told me they couldn't find it, but luckily I had a tracking number. 6 weeks later, i've paid them but no phone, and no expected time. The response was, 'they are waiting on logistics !!'  Nothing is a good deal or free if you can't get it to work, or its so time consuming that its like a full time job !  Getting though to customer service is bad enough, but its never ending as the problem never gets corrected. They are quick to tell you extra charges and what will be charged if you damaged the phone, but resolving their issues..... keep waiting.

JohnSmith14
JohnSmith14

They go beyond shady to FRAUD.  I was out of the country for two weeks and when I got back, I noticed that I was burning about 50MB a DAY when my USB stick was sitting in a drawer.  100% fraud.  

joshuarivera86
joshuarivera86

Yeah there shady. I just received a surprise charge of 25 dollars. Even though I cancelled the plan and opted for the cheaper 500MB 3G/4G service. I originally wanted the free 500 MB  service but accidentally picked a higher plan, which was supposed to be free the first month any way. I cancelled and changed my plan to a cheaper plan but yet I still got got charged 25 dollars. Also there rollover service is bs. My earned data did not roll over.


My advice to anyone signing up for freedom pop, please read the fine print. They will nickle and dime you every chance they get.

canoiste
canoiste

I'm beginning to think these people are psychopathic liars and cheats, not just sneaky. I ordered a device from them, and paid extra for the proffered 2-day delivery. When it didn't come they told me it was late and would be in and sent next week. Weeks later, it still hasn't come and they still tell me next week. Had i not contacted them, their charge for the first month's service, before they even sent me the device, would not have been reversed. They cannot be contacted by phone and their website is designed to be inscrutably difficult. On one hand i'd like them to succeed because the monopolies need competition; on the other, by rights they should be out of business in a trice. 

nisao
nisao

Speaking of sketchiness, I'm shown to have used FreedomPop on days when I did not. Has anyone else had this problem? I'm wondering if it's because I pay for the rollover, and they don't want to roll over that much.

marylouchizek
marylouchizek

what about telling people it will be WEEKS before their phone even ships?  I ordered and of course PAID on October 3rd.  Still waiting for a promised email with a tracking number that will be sent when my phone ships.

FlyingPigNJ
FlyingPigNJ

It works perfectly fine. I do appreciate this article pointing out the inactive fee. I didn't even know I was getting charged when I didn't use it. So I'm out a few bucks. It's not bad. And he is right, this fee isn't stated anywhere. Other than this, every in your face solicitation can be refused. If you want it to be free, just refuse them all. I don't see this as a free service. I see this as a flexible service. When I don't need it, I keep it free (or 0.99 now that I know about the inactive fee) , and I change my plan whenever I'm in need of more data. I switch it back to free when I'm done. They do make it very easy to switch. 

S_Deemer
S_Deemer

I ordered a Bolt (4G only, USB connection, no external power required), and it was delivered within 4 days. I plugged it in, and it simply worked, no configuration, nothing. Within a half mile of a 4G tower, I recorded ~15 mb/sec download speeds, at double that distance, download dropped to ~3mb/sec, which is still quite acceptable. 

I plan to disable all automatic charges before the initial 1 month (which includes 3G of data) runs out, and I'm leaving on a trip to CA in 3 days). Wi-Fi is pretty ubiquitous, but when it isn't available, having 4G as a backup can be a lifesaver. I've been using a 3G Chromebook for several years, which comes with 100mb of data per month for 24 months, and only once have I blown that limit and needed to buy a $10 one day pass. My main concern with FreedomPop is limited 4G coverage, but that seems to be expanding. For my upcoming trip, it was worth spending $46 to check it out — assuming I can avoid ongoing charges.

mahir
mahir

Besides all the reviews, I'm willing to try it out, but after I purchase the hotspot, do I ever have to return it, is it "loaned"

MikeySoft
MikeySoft

I ordered the freedompop Spot 5580 lte device back on august 6 2013 when it first came out and they charged my credit card. It will soon be October and I still have not received it. Every time I contract them they say it will be shopped "soon" or in 5 to 7 days or before labor day which has come and gone. It will be nearly 2 months! I may just canceled my order.

CarlaToby
CarlaToby

@reachmire  Not only that, but if you want to purchase multiple devices from them you have to have a different email address for EACH one. Fabulous system. And for the folks who are FreedomSlop lovers, it does not state this anywhere on their oh-so-easy-to-navigate website.

anuinanna
anuinanna

@reachmire Freedompop is a SPRINT MVNO, meaning it only operates on Sprint.  The coverage map is the Sprint coverage map.  There is NO ROAMING on other networks.


I just signed up and here is my big gripe.  I ordered my HTC EVO 4G on  1 April (Seriously) it is being sent FEDEX SmartPost.  with an expected delivery date of 10 April.  


Paid about $115 for the phone from Freedom Pop.  A 10 day shipping period is just bizarre.  They could have shipped it first class mail, cheaper and I would have received it in half the time.

hellodolly1
hellodolly1

Oh, and here's the webpage you get when you click on "device support"


"404 - Sorry, the page does not exist"

hellodolly1
hellodolly1

@tonya2014 Exactly. The WORST support on the planet. They make Comcast seem like a luxury.

neminem
neminem

@3above So don't use Big Cellular. I stayed away from even having a smartphone for years, cause I didn't want to touch them with a ten foot pole. Then I found Ting. I totally don't work for them, nor do they pay me (technically I can get 25 bucks each time with referral links for getting people to join, which I've gotten a couple times for family, but it's skeezy putting those things in public comments on random sites, even for places you love, so I won't.) I just think they're doing exactly what you're complaining nobody does, they do it fantastically, and it sounds like FreedomPop totally doesn't - sounds like they're using all the same cheats and tricks as everyone else. 


You can totally purchase a data only plan through Ting - just set up a Ting account, add your phone, then go to device settings and disable calling and texting. Voila! Data-only plan

dobbs
dobbs

@kakanpupu I am in the same boat - have a brand new device still in the shrink wrap, a monthly charge that I can't seem to stop, and not a single person that seems to be able to help me.  They keep trying to get me to sell the device on eBay - ha!  The lack of accessibility and transparency in their terms and conditions some of the worst I've come across, and their customer service, though friendly (from my limited experience), is useless.  Clearly their interest in customer retention is minimal.  SO FRUSTRATED!


In the meantime, does anyone want to buy a BRAND NEW Freedom Hub Burst from me??? :-( :-( :-(

AmpLadasA
AmpLadasA

@kakanpupu I'm trying to cancel now. I sent a message to them via their "Support" page. Have you ever heard back from them? crossing fingers . . .

Utesman
Utesman

@AdvanceTach I agree.  I purchased 2 HTC EVO Design 4G devices in November.  Yes, they took a long time to ship, but I understand that Freedompop was hammered with orders when they opened up the phone service.  I have also activated a used HTC EVO 4G that I bought for cheap.  I have not been charged one cent over the original costs from purchasing the EVO Designs. 


I have 2 issues.  1: The app drains the batteries FAST.  I get no more than 24 hrs in idle with the new replacement batteries that Freedompop sent me (Free, BTW).  2: On the EVO 4G, when I use it as a WiFi hotspot I only get 3G speeds even when connected to 4G. I blame that one on the Wireless Tether app, as the phone itself gets 4G speeds (Well, 3.5G....It's WiMax).


I am completely happy with Freedompop's service even with these 2 issues.  For the price of FREE, it's difficult to complain about these things. My son wasn't using his T-Mobile line enough to justify paying for it.  Even though it was only $10, that line can now go to a family member who will actually use it. 


As for the bad reviews here, I suspect user error.  With my experience, I just don't understand how these issues could be legitimate. That's just my opinion.  Maybe I'm just lucky...with all 3 accounts.


CarlaToby
CarlaToby

@woofer47  I've noticed that the rave reviews are from people who have plenty of money to burn. Unlike most of us. Guess who FreedomSlop is partnered with? Sprint! Whoo hoo!!

JohnSmith14
JohnSmith14

@nisao YES!  I was apparently using it multiple times per day, every day, when the USB stick was in a drawer and I was in another country.

jdavispost
jdavispost

@S_Deemer  

Care to elaborate on your claim that you've been "using a 3G Chromebook for several years"?

SEVERAL YEARS?!

What the hell are you talking about?

FlyingPigNJ
FlyingPigNJ

@mahir 

You purchase it. If you cancel the service after x days, it's just yours....paper weight:-D If you do return it, you still have to pay for your own shipping. It's not expensive to try out a toy if you ask me, but it's your decision.

CarlaToby
CarlaToby

@hellodolly1  Yes! That is exactly what happened to me when they turned off my service--AFTER charging me $10.00. Then they refused to prorate me for the five days I was down. Nice.

CarlaToby
CarlaToby

@AmpLadasA @kakanpupu  Yes. They finally answered the sixth email I sent with my request to cancel. It took four more emails to receive my RMA to return the device I bought but never used--or even opened the box. Shipping paid for by me, of course.