FreedomPop’s Free Wireless Would Be Cool If It Wasn’t So Shady

Is FreedomPop worth considering? Sure, but only if you're keenly aware of the service's hidden costs and gotchas.

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Jared Newman / TIME.com

FreedomPop, a company that sells wireless hotspot devices with free mobile data, is planning to offer a full-blown cellular service with free voice calls and text messages this summer.

According to AllThingsD, FreedomPop has been amassing a pile of refurbished phones that once ran on Sprint’s 4G WiMax network, such as the Samsung Galaxy SII and HTC Evo 4G, and plans to sell them for under $200 with no contract. In exchange, FreedomPop subscribers will get 500 MB of data and 200 voice minutes (via VoIP) per month, plus unlimited text messages.

FreedomPop hopes to make money by selling add-on services, such as unlimited calling, additional data and faster connection speeds. As AllThingsD’s Ina Fried points out, it’s a strategy reminiscent of dotcom-era companies like NetZero, which gave away basic dial-up Internet service for free. (Incidentally, NetZero rose from the dead recently with free wireless Internet service, but it only lasts for a year before customers must pay for subscriptions.)

Is FreedomPop worth considering? Sure, but only if you’re keenly aware of its hidden costs and gotchas. And from what I’ve seen of FreedomPop’s existing free data service, the company seems to try its best to keep potential users in the dark.

Here are a couple things to know about FreedomPop’s free data service, which is already available today:

  • If you use less than 5 MB of data in a given month, you get charged a $0.99 “Active Status fee.”
  • By default, when you reach your final 100 MB of data in a given month, FreedomPop automatically charges $10 to fill your plan back up. To avoid the automatic charge, you must change your billing settings on FreedomPop’s website.

Finding the above stipulations on FreedomPop’s website isn’t easy. There’s no mention of them on the home page, nor on the terms of service page that’s linked from the home page. You’ll only find them on a separate “Service Plan, Equipment, and Payment Terms” page, which is linked from the main terms of service. Even then, the part about extra fees is buried beneath six other sections of legalese.

FreedomPop does give subscribers a chance to opt out of automatic refills on the final service activation page, but the wording (“To ensure uninterrupted service, top up my freedompop account”) is vague. It doesn’t say that the charge is recurring, nor does it mention the 100-MB trigger.

freedompopnotfree

Jared Newman / TIME.com

FreedomPop also peppers users with additional offers during the sign-up process, while engaging in some classic sneakiness: On one page, an offer for 2 GB per month is advertised as “100% FREE” and selected by default, while the fine print mentions that a charge of $17.99 kicks in after one month. Another page offers faster speeds for $3.99 per month with a big green “Get Offer!” button, while the option to pass is presented in tiny text.

Other aspects of FreedomPop’s service are hidden from prospective customers as well. You can’t find out the cost of the devices without going through the sign-up process, during which you must enter an e-mail address and mailing address. And while FreedomPop’s home page advertises 4G speeds, users must pay $3.99 per month extra to guarantee the full speed that the network allows.

The fees themselves don’t bother me too much. They’re no worse than the below-the-line fees and value-added services of major wireless carriers, and if you’re mindful of FreedomPop’s policies, it’s certainly possible to get free data. I’ve used the service in Cincinnati, and it works.

I just wish that FreedomPop wasn’t so sketchy in the way it presents its services. It’d be easier to get excited about the upcoming free wireless service if the company was more transparent. Instead, I’m wondering what other new ways FreedomPop will invent to extract money from unsuspecting users.

UPDATE: FreedomPop CEO Stephen Stokols wrote in to address a couple of the points above. First, he pointed out that users receive an e-mail alerting them to the $10 automatic top-up after they sign up. FreedomPop began sending those e-mails to new users about 2.5 months ago. Second, starting last month, FreedomPop began waiving the $0.99 “Active Status fee” for new subscribers, and will eventually be doing so for existing users. It seems FreedomPop is working to address criticisms, but the company still has more work to do on being up front about the cost of the hardware and other fees before people sign up, not after they’ve handed over personal details and/or payment info. That issue, combined with the additional services that FreedomPop tries to sneak past new users, is what ultimately leaves a sour taste, not the fees themselves.

152 comments
MeridaMartinez
MeridaMartinez

S......T......A.....Y     A.....W.....A.....Y    F.....R....O....M     T.....H.....I.....S      S.....C.....A......M      C....O....M...P....A....N...Y

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!


I can't say it any louder

v454258
v454258

I purchased a phone on 8/25/14 using the 30 day free trial.  I have not received my phone yet and I only have 16 days left on a trial that I haven't used.  I made several attempts to contact Freedompop but its funny the only department I could get is sales. I'm not sure how the phone service is being that I have not received my phone, but the customer service is horrible and for this reason I wish I would have never tried freedompop.  STAY AWAY FROM FREEDOM POP!!!!

CYR4N0
CYR4N0

I attempted to purchase one of their mobile hotspots a few months back. After not receiving any shipping notice for two weeks I grew concerned my order may have been lost in the abyss. I waited another week to contact them and they informed me that the item was on backorder and that it was being upgraded with their firmware and would ship shortly. I waited another week and they still hadn't given me any shipping email. I then contacted them again to cancel my order and informed them of my displeasure of not receiving any notice of order complications without having to submit a support ticket.

A few months had passed and I decided to give them another try. I was trying to see the prices of the devices but you can't see them without creating an account. The problem with that is that I already had an account and once you log in there is no way to get to the devices page to see those prices. So I'm stuck having to create a completely different account with a different email to be able to purchase or even just see the price of the products.

That's two strikes for FreedomPop and I'm not even a customer yet.

cord.online
cord.online

I decided to give them a try and use their mobile service by switching over and porting my number.  I've been trying for a week now to have the number ported....this past weekend I called my previous service provider and they informed me that my number (which I've had for over 20 years) was ported out.  Yet, I still don't have use of it and when I call my number, it appears that it has been disconnected.  I call Freedompop's technical support (btw, each call you are on hold for at least 15 minutes before someone takes the call) and I was told that I have to wait an additional 3 to 5 business days for the issue to be resolved.  when I shared how upset I was over this issue that I could not be reached by business associates, family and friends, the rep just asked me if I had read the terms and conditions.

DaveStewart
DaveStewart

Im curious about them They now sell newer phones for 130~400$ and you can get unlimited voice text and data @ 4g SPeeds for first gig and 3g speeds after that for 20$ /month. i know you can use cell phones as mobile hotspots so whats so bad about that? pay 20$ tether it to your new fancy tablet...unlike the actual hotspots they sell for 50$ for a max of like 4 gigs /month


ChrisFittNelson
ChrisFittNelson

I tried to activate my Samsung Galaxy S3 the other day. For some reason I was unable to activate, after waiting for fourth minutes to get a hold of an outsourced call center I was placed on hold several times as my issue kept getting shuffled from person to person. after a call that ended up lasting 2 hours I was told I would need to wait up to 48 hours to get help and that I needed to be ready to except the call at anytime during that period. that was several days ago. I have called two more times with the same response and similar wait times and emailed them regarding my issue with no response. they gladly excepted my money for activation but since then have been slow to do anything more. Also customer service was anything but polite. I would suggest staying away from freedompop.com

leostaley
leostaley

FreedomPop 


IS 


a


Scam. 


They took my money for a phone, It never arrived, and then they shut down my account. 


First, I bought a Samsung Victory from them on the monthly 10.99 plan. In that, I paid for rushed shipping (1-2 days). Then, they informed me that my shipment wouldn't SHIP for 10 days! 


I called, and had them remove the charges for extra shipping, which they claimed to do, but never showed up on my debit card. 


When FedEx Finally delivered it, they left the device outside my apartment door, so when I got home It wasn't there. This is because FreedomPop DID NOT LABEL THE PACKAGE AS REQUIRING A SIGNATURE. 

They Told me they would send a new phone, but later, when I tried logging into my account, they had closed it out. I tried resetting my password, and they didn't even send me a password reset email. They've basically taken my money for a phone they didn't ship responsibly, and then skipped out on me. 


This is in addition to the sneaky charges they added to my account for services they snuck into the sign up process, which the author of this Time article mentioned. 

nubwaxer
nubwaxer

i play on my pc  maybe 12 hours/day  7 days a week and have done so at least 8 years.  i'd like to see movies on my pc on my tv screen but i can't understand whether devices like roku would let me do that.  similarly i can't understand a free service that, "By default, when you reach your final 100 MB of data in a given month, FreedomPop automatically charges $10 to fill your plan back up".  if you opt out of the recurring charge do you have to still have to pay that $10/month?

i could deal with paying for one of their phones and would pay $3.99/month for the faster speed.  i could stay within my 500 mb data allowance and i would hope i could use google voice to make calls.  i am a very low usage user except for my pc cable internet where i might be considered a data hog.

siddiqui.asif.m
siddiqui.asif.m

i was duped by this 2G free thing as well.  It never really said anywhere that this was going to go on beyond a month.  Was presented as a bonus for signing up right now, and several months later when I asked about why I was seeing charges??? they forwarded me the receipt that had fine print that I was going to be charged and it was my fault and there was no way to refund me.  This is predetaory.  Is there a class action that can be filed here?? I can tell MANY people were given this gate that really they were explicitly NOT told this would continue after month one and it seems like it purposely is trying to misrepresent the terms when advertised as something like a ONE TIME bonus for signing up, not really giving you an option to opt out very clearly.  ARENT THERE RULES AROUND and AGAINST THIS?  Can anyone help here???  How do we tweet and facebook these guys so they LISTEN that this is just WRONG and essentially stealing!

boblochen
boblochen

I just discovered that .99/mo fee for inactivity (after some 12 months of billing) that Mr. Stokols said (13 months ago) he was going to discontinue!  I've bee on hold (on 2 phones to 2 different numbers) for over 2 hours now (I seriously doubt that anyone mans the support phones) and, while listening to 1 (yes 1) song over and over of someone banging on a piano, I checked out the support forums, where some poor kid named Taylor (probably THE only support person there) is telling everyone to select the "cal me back" option when they call but I, nor anyone else, ws offered the option.

Update:  The support number I called first has just hung up on me after 2+ hours (least I don'thave to listen to that song for the 50th time in a row).  Guess I'll ping Taylor in the forums and see if he can help (assuming he hasn't quit already).

Maybe we need to stand up a FreedomPop Sucks website....

SummerNecoleStevens
SummerNecoleStevens

I only had freedom pop for one week and it has cost me $99.00 for equipment (which is fine) but $60.00.  I tracked my usage and of course I had used 10g in 4 days.... hmmmm amazing. Since I was only using the internet to do homework.  I guess that is a gig every 30 minutes.


I was getting charged $10.00 a pop while I slept.  My internet was running while I slept.  (So they say).  By the time they nickel and dime you, you might as well have stayed with the big companies.  At least you don't get $10.00 autodrafts in the middle of the night.  


I guess if you have unlimited amounts of $10.00 in your account this service would be awesome.  I do not, so it is not.

angelzou
angelzou

This company is a complete joke!! Don't give it a try, trust me. I ordered a phone from them, expecting it comes in about a week. Two, three, four, five and finally six weeks later, I kept calling customer service weekly, the status has always been "the order was accepted, you should expect the shipment in a week". Can you imagine anyone who needs a phone but has to wait over 2 months, but still the worst is they don't tell you up front the expectation time frame? The funniest thing ever is meanwhile they began charging my credit card on services that I never use, simply because I don't have a phone yet!!! That's a very bad company who cheats in every way they can. Do not want anyone else to be tricked. Spread the words!

kbesson
kbesson

Ok so I have to chuckle...you complainers are willing to get screwed by the $100/month big phone companies, but you cant read the fine print to make sure you don't over use a free service (which by the way you should do any time you sign up with anyone, even the cheap ones, duh)  You can spend 10.99 a month to get unlimited everything at freedompop and be way ahead of the game and never worry about another overage, but no, you'd rather complain that you spent another.02/min because you couldn't keep track of your usage.  Please....

nofreedamn
nofreedamn

I am another casualty of FreedomPop scam. I signed up for WiFi Hotspot without any doubt that it would be just for $9.99 with free data for the initial trial month as their ads were saying.


W R O N G!


The credit card charge turned out to be an unanticipated and high amount: the total came out nearly 60 dollars my heart sank. Their fine prints and hidden fees are almost never mentioned so I had no idea how much the charge came out until they really took the amount out of me. Jus wanting to avoid their famous scam method of their automatic top up and random pay as you go charges--I found their usage record keeping and the charges based upon them are unreliable, inconsistent, and possibly manipulated I was left confused and frustrated. And the latest trouble was that the actual transaction time and their records don't correspond; the time lag cold stretch into three days instead of three hours they caution. So there is no point their usage alert set off. Besides they purposefully delay their meter keeping so that their customers get confounded or misguided and use over their monthly plan. Anyhow I found they charge me in the name of pay as you go when I still had monthly data plan left. They are living up to their notoriety of the scam firm on the verge of bankruptcy.


Now that their tactics to keep on charging without letting you know how much has been out of control I requested deactivation. Along with it, I would like to return the device and have the feel reimbursed. But I am wary and anxious given the customer care that I reached could not care less. The agent fell silent over their famously fuzzy phone after she read the service policy out loud, lifelessly. I said hello? a couple of times before I realized that she had hung up on me.


Sad Freedom Poopers, aren't they?

c1mth0g
c1mth0g

Freedompop will find every excuse to bill you.  I've had them for over a year and I have been billed for


(1) using less than 5MB a month

(2) device insurance

(3) I was billed for going over my limit even though my account had "automatic top up" turned off.  What's more, they billed more than I went over because they didn't want to bill in small increments.


(1) and (2) were somewhere in the fine print, so arguably my fault.  But (3) is outright deception.

zit83
zit83

I was overcharged charge 8 separate times and had to call to get refunded. Every time they said that they didn't know why I was being charge. Being fed up with them I tried to cancel my account but they convinced me to keep it under the free plan. But they suspended the account so I can't use it at all. And the top of feature is wake . U will always have a top of credit of about $1.25 that will never be used because of "data usage delays". I'm damned sure there's a way u can credit me the data I paid for.

dabossss@hotmail.com
dabossss@hotmail.com

Even before reading your article, I didn't sign up for FreedomPop for the all of the exact reasons you mentioined. Just can't trust them if they're not willing to be upfront and forthcoming.

dluck007
dluck007

I've been using FreedomPop's Photon Hotspot for around two years now.  I paid around $99 for the HotSpot and the basic plan comes with 500MB per month with 1MB Speed.  I paid an extra $3 for Rollover and another $3 for faster speed (5-10MB).  It's still a great deal at only $6/month and we use when we go for traveling.  We bring our Photon Hotspot and Apple TV for traveling and we're all set!


I just purchased FreedomPop's HTC Evo 4G that comes with 200 Voice Minutes, 500 Text and 500MB.  The service is great for my relative who doesn't use the phone that much.  The phone comes with older 2.3.5 Gingerbread but the HTC Sense can be configured to make it very easy to use (my relative only uses to make phone calls).  The call quality is excellent over WiFi and 4G, and acceptable on 3G.  I'm waiting to get my own HTC Evo 4G so I can try installing at least Ice Cream Sandwich or Jellybean.

1pinchole
1pinchole

Plus Time Magazine was implicated in a conspiracy of spreading false propaganda from the 1950-70s.

Operation Mockingbird: Also in the 1950s to ’70s, the CIA paid a number of well-known domestic and foreign journalists (from big-name media outlets like Time, The Washington Post, The New York Times, CBS and others) to publish CIA propaganda. The CIA also reportedly funded at least one movie, the animated “Animal Farm,” by George Orwell. The Church Committee finally exposed the activities in 1975.

1pinchole
1pinchole

well it looks like all your efforts of trying to hinder FreedomPops success is crashing down. Groupon and Wal-Mart have partnered with them. Sorry big cell phone companies looks like your billion dollar profits might dip down to the ugly horrific hundreds of millions level, shucks.

cmaglaughlin
cmaglaughlin

The hassle with AT&T was bad enough. I don't need to bend over and be screwed again. Yelp review website put the nail in the coffin for Freedom Pop. The shyster owner of FP sounded so cordial and honest on YouTube. I say, screw HIM!

neminem
neminem

Awesome, that is good information. I've been with Ting and loving it for about a year now - when I just heard about FreedomPop, and was informed of their supposed pricing model, I was kind of sad. It's *weird* having such brand loyalty anymore, but Ting inspires it with their unusually good customer service coupled with prices that were, until now, way crazy lower than anyone else (if you don't use your phone a huge amount a month, which I don't). I pay about 15 bucks a month for what *I* consider unlimited 4g (i.e. you pay more than that if you use more than 100 megs, which I hardly ever do anyway). The second-cheapest phone plan I've seen (that isn't one of those sucktastic "buy individual minutes and megabytes" plans) wanted like 45 bucks a month - but obviously, "free" beats the pants off even Ting's rates. So I would have been sad if I'd had to switch, given how much I love the company. 


But no, given the choice between free + acts all sketchy all the time, and 15 bucks a month + really wants you to like them and shows it, I'll still pick the latter.


Funny, though - FreedomPop is a Sprint reseller... Ting is a Sprint reseller... I wonder if I could use the cheap HTC Evo 4G FreedomPop is advertising right now to get you to join them with Ting's BYOB... >.> (probably not. Would be funny though.)

MikeCornelison
MikeCornelison

You want to give FreedomPop a shot?  Go get yourself a $20 prepaid Visa - no worries.  Staples sent me an Easy Reward Visa with a grand total of $16 on it.  Perfect for signing up with FreedomPop.  I'll probably use the same card to get a free credit report and try out a couple other free offers and I'll never even have to worry about the hassle of canceling after the trial period.

Nelaco
Nelaco

After read so many stories of horror, I decided do not ride on inside  Freedompop services. For me, a Company that  shows no physical  address and none  reliable telephone number is very suspicious. .......Bye bye, Freedompop

lomoray12
lomoray12

Thanks for confirming to me that they are in to reaching your wallet and BYE, BYE, once they get you by your neck.

I stay with METRO PCS, $55.00, Unlimited  text,  and call, and 2.5 GB,(4G) and  3G unlimited.  I pay Cash. They don't have my credit card info, they don't have my address and Email.

I am enjoying my life.

theshonen8899
theshonen8899

A lot of people are sharing horror stories so I'll share mine:

I bought a used Sprint Galaxy S2. I activated it on Freedompop BYOD. I went to my account settings and disabled "Automatic Top-up". I've had 500mb of free data every month since then and haven't paid a penny.


Now that's not so bad is it? As long as you do your research, you get a tremendous amount of value from Freedompop. They obviously won't have the best customer support or coverage considering the profit they make, but I haven't had much better luck from Verizon either. In my experience, Verizon has been far more shady and abusive, slamming me with random "government" fees and overcharges that have gone above $100 in a month. Getting scammed by them was a monthly ritual. The $0.99/month problem that this article writes about doesn't even compare to that. If FreedomPop is "shady" I can assure you that you won't find much solace in other carriers.

reachmire
reachmire

I just heard about this company and went to their site... just to see if there is coverage in your area, you have to give an email address. Only after entering what must be a valid email address does it now tell you that you have to enter your home address.

Thanks but no thanks. A company who won't even display a coverage map without getting your digits is way to slimy for me.

Go to ting.com. Slightly different service, but they are up front about costs and will show you their coverage area without forcing you to open up your email box to an influx of marketing junk.

garybenton
garybenton

I was shipped a defective device (Overdrive Pro), had to send it back at my expense, lost a lot of work time, so that cost me a lot of money, and wasn't able to use the device for the first month. They are refusing to give me a refund for that month. I am very unhappy about this.

ajuqsobegu
ajuqsobegu

Вот, блин-блинский! Круттяк!

bobross22
bobross22

Just read the terms and conditions people..Gosh..Freedom pop has been great for all of my family, including myself.. Its aggravating to see all these complaints which MOST could have been avoided if you just read before you buy... Ignorance on your part. Don't blame people for your own mistakes.

sexton.phil
sexton.phil

Me, too, Leslie and others. Don't be suckered by these folks. 


The device I bought supposedly provided access in my area. (I checked their supposed coverage beforehand.) Never could get it to work. Tech that I spoke with finally decided that there was no coverage for that device in my area. But I could get a different device from them for ~$60. I declined.


So I returned the device. A couple of days later I was billed $27.98 for subsequent service on a device I had returned and that would not work anyway. They continue to refuse to respond to requests for a refund.

LeslieN.Smith
LeslieN.Smith

Don’t be a fool - stay away from FreedomPop because they utilize deceptive business practices and you will spend hours or days waiting for their customer “non-service” department.  Furthermore, their terrific value proposition is just a con job.

For example, here is what happened to me:

1.  I started with their free internet service in December 2012 and upgraded to the $29/month for plan in January 2013.  On 11/30/12 I wrote an email to their customer service asking 4 questions and one of my questions was: “The spot-photon requires a $100 deposit. Is this deposit always refundable or only for 30 days?”  The answer came back from “Donnie (FreedomPop Customer Support)” saying “The security deposit is a way for us to offer our device and services completely free to our customers. The deposit is fully refundable and will be credited back to you when you return the device by mail, minus damages that may occur during use.”  Yesterday (January 20, 2014) I finally got through to their customer non-support department and was told by “Jonathan” that the “deposit” was only refundable for a year and they won’t return my “deposit”.  I complained that what kind of deposit is not returned?  He refused to return my deposit on the Photon.

2.  Furthermore, I originally contacted their customer non-service department on November 18, 2013 to cancel the internet service and return the Photon for a refund, which was prior to the year timeframe.  At that time they suggested downgrading to the “free” service, which I did (albeit it was only a suggestion),  I didn’t realize the “free" service would cost me a hundred dollars in not getting a refund nor was I told anything at that time.

3.  In December 2012 when I first got this internet service, I went to “Billing Settings” and changed the Automatic top-up setting from the default “yes” to “no”.  Regardless, a couple of months later when we were within 10% of the 4GB limit they charged my credit card $10 without my authorization and claim this “credit” to my account in non-refundable.  What crooks - after stealing your money their policy is to not return it!

4.  In spite of this non-refundable credit and my switching in Nov 2013 to a “free” plan, Freedompop charged my credit card another $0.99 on January 1, 2014 because we have this “free” account.  I just discovered this charge so I canceled my credit card to prevent any further non-authorized charges.  Let me also say that they had charged me on November 1st for the entire month of November and I downgraded to free on Nov 18th.  It took me many emails and phone calls until they refunded the prorated amount 4 weeks later.

5.  Their claims on their homepage of “Cancel anytime without fees or commitment” is so misleading as to almost be a lie. Their customer “non-service” department is almost inaccessible.  Their website gives no phone number to call and the only access is via email.  My experience is to send them an email asking to cancel or downgrade the plan and 2-4 days later one gets an email on the weekend saying “In order to cancel your account, you will need to speak with one of our FreedomPop Support Agents. You can reach them by calling 1 (888) 701-1353, Monday-Friday 9am-5pm PDT.”  My experience with calling is worse - being left on hold for 1 -2 hours, although after being on hold for 15 minutes you are given the option of leaving your number and getting a call-back.  I got a call back after 2 hours.  If you have the endurance to actually get through all these barriers, you can request downgrade or cancellation.  

6.  One more story: in earlier Nov 2013 I got an email from FreedomPop to test their brand new “free” phone service, requiring $107 for the HTC EVO phone.  It sounded too good to be true so I decided to test it since they offered a 30 day money back trial period.  I ordered the phone and my credit card was charged immediately.  However, I didn’t get the phone until Dec 23, 2013, about 5-6 weeks later.  In my phone call to their customer “non-service” department on January 20, 2014 I asked for a refund for the phone.  The rep Jonathan refused saying that it was three days after my 30 day trial period.  It seems they start the 30 days from when they shipped the phone, not when you receive it or when you activate the account.  I complained that I sent them an email asking for a refund on January 16, 2014 and was sent an email on Saturday saying “In order to cancel your account, you will need to speak with one of our FreedomPop Support Agents. You can reach them by calling 1 (888) 701-1353, Monday-Friday 9am-5pm PDT.”   He relented and canceled my phone account and sent me instructions on how to return the phone.  Please note, YOU MUST KEEP THE ORIGINAL PACKING MATERIAL to get a refund.

Finally let me say that this experience reminded me that there is no such thing as a “free lunch”.  I am poorer but wiser.

dobbs
dobbs

There are enough horror story comments below that I don't need to outline mine (my experiences were with their in-home internet service via the Freedom Hub Burst).  I'd like to believe that there really are some people that are having success with this company (check out their Facebook page - apparently everyone that's commented there just LOOOOOVES FreedomPop!).  My best advice is to proceed with extreme caution and read every single tiny word on their website, especially the terms and conditions, before you hand your money over.  I assure you once they have it, you will not ever get it back.  #SOOOOOFRUSTRATED

hellodolly1
hellodolly1

Oh, and if you want to get "free data" you can surf their "partner sites" and then prepare to get email from every company and scam anywhere in the universe for months. They will sell your name and email to every source that will toss them a dime. Seriously, they are criminally bad. Yes, that bad.

hellodolly1
hellodolly1

It's pretty much impossible to find a more useless and unhelpful customer support department than the people at FreedomPop. EVERYTHING with them is a hassle. It takes them days to respond to ANY request and then maybe five or ten more emails before you actually get to someone who has a clue. They are truly thick.


I am now trying to cancel my service and transfer ownership of my device. They say that is simple. Nope. They force everyone who wants to use a device to buy it only from them. So, their who "transfer your device" is just BS. Yeah, pay $90 just to get the access to getting an account and then pay on top of that if you want service.

Truly, stay away from these people. They are worse than Comcast. That's saying something.

KosmicEar
KosmicEar

ordered a htc refurbished phone, they charged me twice, had to call and get back the extra payment, that was in November 2013. Still waiting for the phone to ship. I try to call the 800 number and can't get thru to anyone. I use the online support but instead of answering my question they just give a bunch of info I didn't ask.  I did change the service plan to the free 200 min and 500 texts per month but can't remove my credit card info without using another valid card. Starting to feel like another service I thought was a good deal called KARMA, but that was a waste of money as gigabytes go by way to fast and at $14 per Gig is way too much.

tonya2014
tonya2014

The biggest problem with FreedomPop is the lack of customer service.  My husband bought me a Photon hot spot for Christmas DIRECTLY from FP and the MAC is invalid.  I tried to call to fix the issue and got nowhere with the woman I spoke to. That should be pretty simple.  I tried calling back and I have been on hold for 30 minutes and counting....  I have NO love for Verizon, but at least when I have a technical problem, I call them and they can fix it quickly.  In reading through these comments, I have a bad feeling that we're going to be paying a monthly fee for a device that doesn't even work.  Hopefully we can stop payment through our credit card company.

petemiller
petemiller

@SummerNecoleStevens  hello ms stevens      ===== maybe when you are not using you device you can unplug it from you computer and you wall   ===== I think if the device is on it will use small amounts of data that  can add up quickly   =====for example try this  1 pug in your device for 15 minute then unplug it ==== 2 next 30 minutes later go to you freedompop  data usage and see how much data was used . finally after seeing that always unplug you device when not in use----  IF YOU CAN LET ME KNOW HOW THIS WORKED FOR YOU   === THANK YOU peter

StevenH
StevenH

@SummerNecoleStevens 

same thing is happening to me, unbelievable. somehow I was able to use over 500 mb in less than one week. I barely use the internet, I use it for facebook and checking my mail and I don't even go on the internet. This is pretty shady because for the first month, they give you an additional 500 mb along with the monthly 500 mb and I managed to use 250 mb in ONE month. how is it possible that I have already used 500 mb in less than one week. SLIM SHADY.

_NIGGAVIC
_NIGGAVIC

100% correct, his family didnt raise him right is what it boils down to. Hes robbing people without a gun and with a smile. He should run for office. scumbags

e4etester8472
e4etester8472

@lomoray12  Agreed. Virgin doesn't have as good of download speeds, but at $29 a month for unlimited data, I am fine with my service. 

CarlaToby
CarlaToby

@reachmire  Not only that, but if you want to purchase multiple devices from them you have to have a different email address for EACH one. Fabulous system. And for the folks who are FreedomSlop lovers, it does not state this anywhere on their oh-so-easy-to-navigate website.

anuinanna
anuinanna

@reachmire Freedompop is a SPRINT MVNO, meaning it only operates on Sprint.  The coverage map is the Sprint coverage map.  There is NO ROAMING on other networks.


I just signed up and here is my big gripe.  I ordered my HTC EVO 4G on  1 April (Seriously) it is being sent FEDEX SmartPost.  with an expected delivery date of 10 April.  


Paid about $115 for the phone from Freedom Pop.  A 10 day shipping period is just bizarre.  They could have shipped it first class mail, cheaper and I would have received it in half the time.

e4etester8472
e4etester8472

@LeslieN.Smith  I signed up for a  free 30 day trial, and got my device- on day 29. I was happy with the device for the most part, but they certainly take their time shipping anything. 

hellodolly1
hellodolly1

Oh, and here's the webpage you get when you click on "device support"


"404 - Sorry, the page does not exist"

hellodolly1
hellodolly1

@tonya2014 Exactly. The WORST support on the planet. They make Comcast seem like a luxury.

LasyndaShichiroji
LasyndaShichiroji

@StevenH @SummerNecoleStevens 

One thing people might not notice is that the phone service for these phones are VoIP....That means when you talk on the phone it's using internet to make the call and keep it connected it's not just playing on facebook and checking email or doing homework.

CarlaToby
CarlaToby

@hellodolly1  Yes! That is exactly what happened to me when they turned off my service--AFTER charging me $10.00. Then they refused to prorate me for the five days I was down. Nice.

e4etester8472
e4etester8472

@1pinchole @CarlaToby @hellodolly1  Yeah, you shouldn't be sad when you're paying money for a service that doesn't work and you weren't able to use for 5 days! After all, some other service would charge you slightly more for something that does work. That makes it totally okay to constantly charge you for services you don't and can't use. 

1pinchole
1pinchole

@CarlaToby @hellodolly1Carla you shouldnt be so upset over having to pay $10 to FreedomPop when the same service is $80 from other companies. No matter how many people flood the internet with false claims FreedomPop is going to thrive! Stop wasting your time. Unless you are being paid to spread false propaganda then continue on.