Apple’s iOS 6.1.3 Update Can Knock Out Wi-Fi, Bluetooth and Cost You $200 to Fix

After updating to iOS 6.1.3, both the Bluetooth and Wi-Fi connections in my iPhone 4S suddenly stopped working. A quick search later, and I discovered that others were having the same problem.

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Doug Aamoth / TIME.com

I updated my iPhone 4S to iOS 6.1.3 long enough ago that I don’t remember doing it. The update became available in late March and I applied the update shortly thereafter, so it’s been months. Suffice it to say, this problem didn’t manifest itself right away.

However, on my way back home from the beach over Memorial Day weekend, my car’s Bluetooth system suddenly stopped connecting to the iPhone. It was connecting to an Android phone of mine just fine, so I quickly ruled out any problem with the car.

Upon closer examination, I found that both the Bluetooth and Wi-Fi connections in the settings menu were grayed out, meaning that I couldn’t connect to Bluetooth devices or Wi-Fi networks. After a quick search, I discovered that others were having the same problem. There’s a 16-page (and growing) forum post on Apple’s website and an Apple help page for correcting the issue, along with a smattering of similar complaints popping up on other sites.

I tried all the steps Apple laid out on its help page, including completely backing up the phone and restoring it to its factory defaults, but the Wi-Fi and Bluetooth options remained grayed out. I figured they were both on the same chipset and that something was wrong with the chipset, but the fact that other users were complaining of this problem after updating to iOS 6.1.3 made me a little suspicious.

Whatever the case, I needed the Wi-Fi to work so I didn’t incur overage charges from Verizon (and Wi-Fi is also far faster than 3G, of course) and I very much wanted the Bluetooth to work so the phone could be used with my car’s hands-free system. Continuing to use the phone in its current state wasn’t really an option, so I made an appointment at the Genius Bar and headed out to the Apple Store.

The girl who checked me in for my Genius Bar appointment was perfectly pleasant. When I showed her the phone, without skipping a beat, she said, “Oh. Then you get a new phone.” I got the impression that this wasn’t an isolated incident, which actually came as a relief. I figured I’d get a replacement and be on my way in no time. “Actually, wait,” she continued. “Is the phone still under warranty? I don’t want to give you the wrong information.”

It wasn’t. I explained to her that the phone had been replaced less than a year ago — the previous one had a wonky mute switch – and I knew that replacement phones only carry a three-month warranty. It had been far longer than three months since the last phone was replaced.

“I’m just trying to get an idea of what my options are now,” I explained. My plan was to use this phone until the next iPhone comes out (I’m assuming it’ll be out in the fall) and upgrade then. If push came to shove, I would have considered upgrading to the iPhone 5 and extending my contract early, seeing that a replacement phone would cost $200 anyway.

As it turns out, I was two weeks away from being eligible for an early upgrade to an iPhone 5, so that option was quickly nixed (buying a full-price iPhone 5 would have cost me $650). So the options presented to me were to either keep using the phone as is — without Wi-Fi or Bluetooth — or pay $200 for a replacement phone because mine was out of warranty.

I’ve worked in the technology industry in some capacity or another for almost 20 years, and several of those years were spent as a technician fixing computers. When a gadget acts up, there’s generally one of two main culprits: software or hardware. For computers, software problems are more common, mostly due to the fact that software is manipulated by error-prone human beings, whereas hardware problems are more rare but are pretty easy to diagnose. Phones are a little more complicated, as the software is more difficult to muck up, whereas the hardware is prone to bumps and drops and humidity and dust and lint and a bunch of other environmental factors.

At any rate, it’s rare to experience both a software and a hardware problem in a gadget at the same time — but this almost seemed like a software problem that caused a hardware problem. I ventured this theory to the girl checking me in at the Genius Bar, and her stance was that it was both a software and hardware problem before ultimately conceding that the software had caused the hardware to stop working correctly.

I asked her if this had been a common issue, and she said that it had. She also said that it would be impossible to roll the phone’s software back to the previous version, and that doing so wouldn’t even fix the Bluetooth and Wi-Fi problem anyway.

“The software update was supposed to fix the Wi-Fi, but it ended up breaking it in several iPhone 4 and 4s phones,” she said. I asked her if she could see why I would be frustrated by having to pay $200 to replace a phone that was working fine until I installed a software update, and she said yes, she could see why I would be frustrated. But the sticking point remained: the phone was out of warranty and this was apparently now a hardware issue that could only be fixed by replacing the hardware.

So I ended up paying $200 for a replacement, knowing that I’ll probably be able to sell it for at least $200 when the new iPhone comes out. The screen on the old phone was pretty dinged up, too, so that got fixed in the process. The girl helping me told me that Apple would “take the old phone and figure out what went wrong.”

Throughout this entire process, I continually got the feeling that this is an issue Apple knows about and an issue that’s not exactly uncommon. And the replacement phone I was given hadn’t yet been updated to iOS 6.1.3 — I’m not going to update it, either. I’d advise against updating to it if you have an iPhone 4 or 4S and haven’t updated it yet.

I get that this is a complicated situation: again, it’s rare for software to cause a hardware problem. And I have to imagine that this was only really a problem because I’m in the weird six-month limbo between my phone’s original warranty expiring and my early-upgrade window with Verizon kicking in. Paying $200 because of something that happened to Apple hardware as a result of an Apple software update just doesn’t seem right, though.

On the flip side of that coin, I can see where Apple’s coming from, in some respects. At the end of the day, it’s impossible to tell whether this software update broke the Wi-Fi and Bluetooth connections or if they broke for another reason. For all Apple knows, I could be some con artist trying to trade a dud for a like-new phone.

It’ll also be interesting to see whether the next update to iOS – presumably iOS 7 – fixes this problem, or if the hardware actually gets fried after running 6.1.3 for a while. In retrospect, I should have taken the old phone back and jailbroken it to see what would have happened. Some users are reporting that the Wi-Fi and Bluetooth spring back to life intermittently.

I relayed this story to Apple’s PR department on Tuesday morning to see if they wanted to comment on it, and was told Tuesday afternoon that the issue would first be looked into as it relates to me as a customer — to see if everything was handled correctly — and then perhaps there would be an official statement given to me as a reporter. I haven’t heard back yet about either, but will update this article if and when I do.

140 comments
Ulisses
Ulisses

WIFI Greyed out in iOS7 iPhone 4 or iPhone 4s is a hardware issue and you need professional help. podmod de fixes the issue for 69 Euros in 20 Minutes. check the website and get it repaired.


See http://www.podmod.de/

Stupidapple
Stupidapple

Please sign the petition here:

http://wh.gov/lKjFd

Here's some more information about this petition:

Apple should replace all broken iphone4s for free due to update of iOS7 which destroys wifi chip.

Apple refuses to investigate and give a clear answer on this in public. They tried to ignore all evidences or analysis which shows it is a problem caused by its software. They blamed this problem to customer's defective hardware without evidence. It is obvious against the law. We need US government's attention!!!!


RichellePPalo-Mailim
RichellePPalo-Mailim

Apple really sucks!! same issues with mine! I hate apple.. and now convincing mg families and friends now to buy apple products! :(


MMaester
MMaester

Everyone who hoped that this would be solved with ios 7... I've updated to 7.0.2: Nothing changed. I'll use my warranty to get a new phone... Sorry for everyone who hoped ios 7 might've solve this :/

TimDraeger
TimDraeger

Same issue as all the others. iPhone 4S, 20 months old, with dead WiFi chip. Did all of the resets everyone mentions, to no avail. Thought I would hand it down to one of my kids after the iPhone 5S came out. That can't happen now as they would surely go over the low data limit I would set for them, not the unlimited data my company thankfully gives me. The Android phone, to go with the three Chromebooks we have in the house and a Kindle Fire Android-based table to go with our Amazon Prime membership, is looking much better now since I see this issue goes back multiple months and Apple did nothing to protect us as owners. My employer said they would replace the phone for free with a used BlackBerry. The more I read, the better that option sounds. Kiss Apple goodbye...

Beniitec
Beniitec

So I have an iPhone 4s.  Bare with me as I explain the same issue.  It's happening to people again with IOS 7.  I upgraded from 6.1.3 to IOS 7 beta 2.  That bricked my iphone.  Apple wouldn't allow activation over wifi or cellular.  I opened 2 cases with them, they ushered me to ADC.  ADC shrugged their shoulders and said wait for the next beta.  I installed all the betas... nothing.  I went to AT&T, then to the Apple store (4 hour drive away).  AT&T said your phone is fine, it has to be on Apple's end.  Apple store genius says, we don't have the "tools" to fix IOS 7.  You are out of luck but we can offer you a new phone at $199.  I don't have it so I decide to wait.  3 MONTHS later the public release is out... I install and nothing.  Still won't activate.  I'm using a friend's old iPhone 4 for 3 months.  I want to give it back.  So I call Apple and again get the traditional, you need to open a case with ADC. At this point I get a bit upset and say, so you are saying I need a developer tech to fix an issue with production software?  I don't think so... you are giving me the runaround.  So I finally get handed to a senior person.  Who proceeds to tell me they can't help me with a developer build.  So I say I've restored this phone to the latest code that is publicly out.  The phone works but won't activate.  AT&T says it's not them, that it's you.  OOOOOOH...  He says please hold while I talk to an engineer.  5 minutes later he comes back online and says please wait 4 hours and we will see if we can fix the activation issue on our end.  2 hours later he calls me back and I'm able to activate my iphone.  Yay right?  Yes.  HOWEVER... the beauty that occurred next is that my wifi button is now dimmed out and my bluetooth is broken as well as it doesn't show the option to enable and just shows a spinning icon.  So Apple senior person says we will need to replace that hardware for you.  It will cost you $199.  I'm irate at this point.  The wifi worked even when it wouldn't activate.  So this has to be a software issue.  But they want me to buy a new iPhone.  I have no wifi mac address.  EXTREMELY upset with Apple today.

superjumperlead
superjumperlead

Here is another very unhappy I-phone 4S customer, with the same old story: thanks to software update , noticed phone got hot, and losing power quickly, resulted in much bigger than expected bill from phone company on data (due to ignorance). Only now seriously checking it out and got into a much bigger trouble, Apple store today told me this grey-out Wifi problem is not reparable, it offers to upgrade for £137, ' best offer so far' haha!!!!!!! I do not know if i should laugh or cry. Why do consumers like us let Apple get away by treating customers like this???????

samboboh
samboboh

Got me too.  I had recently started having intermittant wi-fi issues.  This weekend I tried resetting the wifi settings and it worked for a few minutes and then quit and became greyed out.  Shortly after that my Bluetooth did the same. Wifi is critical for me because I frequently work in remote locations where WIFI is the only communication channel available (text, email, etc.

)

JoaquínMuñoz
JoaquínMuñoz

I am struggling with the same issue. I have an iPhone 4s and the WiFi started going in and out a few months back. Then a month or two ago it just went out completely. I reset my phone to factory defaults from scratch, to no avail. I just upgraded to iOS 7 and for all those hoping that would fix the obvious chipset issue, it doesn't.  I'm an IT professional and pretty savvy, but after looking high and low on the web it seems apparent that (A) this is a known issue experienced by numberous customers and (B) Apple don't appear to be doing anything about it. Pretty crappy if you ask me but as long as they continue to have the dedicated users and customers why would they? I'm now on the fence because I'm due for an upgrade and Friday the 5S comes out. Jump ship to Android? That would be the logical reaction from this experience, but I really do enjoy the iOS experience (despite some grumblings). I've seen some threads on that show how to put your phone in the freezer and I might just look into that. I was dismayed to see how many other people have been experience the EXACT same issue. This is complete and utter BS. According to KB articles, Apple messed up and didn't do their proper QA before release v6.1.3 which appears to be the culprit. Mine was fine before that update as appears to be the case with all the other stories I've read on hear. Question is, what are WE as consumers who have paid our hard-earned money to this company going to do about it?! What is Apple going to do about it?! I will continue to check back on this thread to see if there are any developments for a resolution of this major issue we are all experiencing.

cosminsth
cosminsth

I have an almost 2 years old 4S, updated to 6.1.3 in March, all working fine until yesterday. Yesterday morning I had with my old folks a FaceTime wifi conversation of about 40 minutes while charging the phone. When I lifted the phone it was HOT. After few hours realized it can't connect to wifi. Rebooted the phone, wifi grayed out. No restore helps. To me it's obvious it's a heating problem that damaged soldering. 

teresapnyc
teresapnyc

Wait a minute! I thought I'd be reading this article to give us a solution. Why is it acceptable that an upgrade FROM Apple caused my  husband's iphone to lose it's Wi-Fi and WE have to pay for it? That seems like an absolutely SCAM! We own all Apple products in our household, and don't really see a need for the upgrade yet. Seems like a conveniently timed malfunction with the release of the newest iPhone. 

MandyBaucom
MandyBaucom

I am seeing a spike in data usage recently.  ATT advised me to restore my phones and see if it would fix the problem.  One phone restored properly, the other won't activate now.  A trip to ATT & Apple and all I have been told is that I can replace the phone for $200.  Firstly, I didn't do anything to cause an increase in data usage and secondly, it was the the recommendation of ATT that wound up breaking my phone so... now I'm supposed to pay for it?  Seems as though I will be getting rid of my iphones and possibly ATT as well.  I do wish Apple would step-up, admit they screwed up and make it right with their loyal customers. 


Read more: http://techland.time.com/2013/06/06/apples-ios-6-1-3-update-can-knock-out-wi-fi-bluetooth-and-cost-you-200-to-fix/#ixzz2eDeuJxNj

icecoldtony61
icecoldtony61

My wife's phone did the same thing. It was a couple of months past warranty so Apple said tough, it's a hardware issue. Buy a new one. After looking around on the web I found several fixes. One I tried was to turn on the led flash continuously with a fully charged battery. This worked! For about a month. Then I did it again and it worked again for a few weeks. Finally on the fourth try it no longer worked. So I disassembled the phone and took out the logic board. I then found the chip that contains the wireless and blue tooth capability and heated it up with a heat gun, set on high, for 25 seconds. Reassembled it and it's now working. The problem seems to be that the solder crystallizes and then the chip doesn't connect well with the logic board. Heating it reflows the solder. Time will tell how long this lasts. 

b.bhudia
b.bhudia

Apple have a major problem and they refuse to rectify this. I have had two phones that both have had wifi problems that I have had to pay for. iPhone 5 I don't think so. Faith in apple has unfortunately dwindled away with each visit to the genius bar. 

sanur.sikdar
sanur.sikdar

There should be a case action suit against apple or something, due to a software update they pushed it causes the Wi-Fi and Bluetooth to stop working, how is this the end users fault, that a software apple developed breaks the iPhone for users.



m.valanejad
m.valanejad

i have the same problem, so what is the next step? just through away the phone and buy new one?

bradley.coffey
bradley.coffey

I would like to say that this is a major problem.  I had one phone that the wifi quit working on.  I help deploy phones and had some spare devices sitting around.  I was able to verify the phones were fully functional prior to restoring.  I took a backup of a phone that had the wifi greyed out and restored that to a new 4S with 6.1.3.  When the restore completed, wifi was able to turn on and off, however it would not connect to wifi.  As soon as I power cycled the phone, wifi was greyed out.  I tried to restore the phone back to factory defaults, reset network settings, upgraded to iOS 7, rolled back to iOS 6, restored setting and reset again.  Nothing has fixed the issue.  I am tempted to restore to a second new phone and see if it breaks it.  Then I would have three devices that have been converted into paper weights.  This is wrong and may have to move the 400 devices that I manage back to something else.

EmilyGoodrichDodson
EmilyGoodrichDodson

I had the exact thing happen to me.  My 4 S is less than a year old as it is a replacement for my previous one that was having major issues with the video.  I was "luckily" eligible for an upgrade and was expected to be happy that I would need to pay $99-200 for a new phone.  When I asked my wireless provider when I was eligible I was informed that I had been eligible since 7/1.......hmmmmm.  That's interesting.......right about the time my phone stopped connecting to wifi.  Seems to me someone is trying to prevent us from using our iphones as ipods.  Very Sneaky.  I love my iPhone but I think if I have to replace another phone, on my dime, that will be it for me.  I love Apple but I miss Steve.


justinsw2112
justinsw2112

Just got back from seeing an Apple Genius to work out why my wifi and
bluetooth on my iphone 4s doesn't work since I upgraded my IOS. I was told
this is a common problem which is a hardware problem caused by the
software. But, as my phone is out of warranty, I have to pay US$180 to fix
it. This makes no sense. Surely this is Apple's responsibility. If any
decent car manufacturer recommended to customers to use their engine
coolant and this caused damage to the engine, they wouldn't hide behind the
warranty. They would fix it for no cost. Apple's behaviour only means one
of two things; (1) the company is worried that there are a number of phones
with this problem which is why they hide behind the warranty, in which case
there are quality issues; or (2) Apple has got too big and has lost touch
with its customers. In either case, it is the start of the end for Apple.
It is probably both.  Samsung here I come.

MarcoCorvalanSuárez
MarcoCorvalanSuárez

I think apple had to do with this issue...how can an "software update" may cause disfunction on the wifi or either bluetooth just when the new iphone 5 is about to be released? it's pretty suspicious to me...

InTokyo
InTokyo

I have had the exact same problem with the software up date and have gone for over 4 months without wi-fi after being quoted 18,000 yen for a replacement phone. One of the things that I had noticed with the 6.1.3 (which is all that is available in Japan) is that the timeline on my podcast app (to scroll back and forth) had also disappeared. 3 days ago, my wifi miraculously came back on again, with no updates or backups. I still don't know if this is permanent, but when it initially greyed out, it was only intermittent. Now it is back online 24/7. And that podcast timeline? It also miraculously re-appeared at the same time. It seems to me that Apple has been fiddling around behind the curtains, and if they have made a fix for this, are liable for a lot of peoples exchanged and paid for iphones. Keep an eye on your phone as well, this just may be spreading, best of luck!

DrGonzo_101
DrGonzo_101

same problem here. Apple refuse to admit that it is a batch problem. Customer support contact you but are unwilling to cover it under legal rights.

loomz
loomz

Well, i got screwed after updating my iPhone 5 to 6.1.4! I got the notification to update my software so I did so.. during the update the phone just switched off and went into recovery mode. I went to an apple store and was told that i must restore my phone and lost alot of info from my phone as the last time i backed it up was a month prior. Asked whats the cause and was told that during the software update i probably lost connection for a second which cause an error in updating which made the system crash!

THEN.. i restored my phone my previous backup and now my bluetooth doesn't work anymore! I then checked with apple and was told that i could try to restore my phone.. AGAIN! Apple = Clowns

outoftime13
outoftime13

It makes me sick to read all the negative comments below. I'm sitting here with a phone without wifi, out of warranty, that I have to charge multiple times now to get through the day. I'm with Tanya. Haters go hate.

Garry
Garry

Never another Apple.  My phone is under warranty and the Genius still did not replace it.  Class Action Suit bring it on.

casava
casava

I wouldn't have believed this was possible, except that it happened to me on my iPhone 4s that was 6 months out of warranty. I only updated to 6.1.3 in early July. I noticed a few days later that (1) wi-fi kept dropping, (2) I was quickly eating away at my 3G allowance.  The annoying thing is that this article was posted in June, and customers have been posting at the Apple discussion board since March.  Apple should have pulled this update for the iPhone 4s long ago and spared most of the affected customers.

Fortunately, Cambridge UK Apple Store (where I bought the iPhone from) exchanged my phone for free.  Although the phone was out of warranty and normally I would have had to pay £139 for the exchange, they decided to waive this saying it was because I bought the phone from their retail store.  

sarah.lynn1
sarah.lynn1

What a crock! I have an iPhone 4 that I have so far resisted updating, just because I've heard of all the issues people have had with  iOS 6.

BUT, as time goes on I'm having more and more trouble with the apps I have because I haven't updated.  Some apps won't update because the updates require IOS6.  Others don't work properly.  A few that I've tried to get won't even load because the app requires IOS 6.

I can't update my phone without a HUGE penalty until July of next year. (it used to be March, but when Verizon changed their plans some people  got their dates moved forward. I was one of the "lucky" ones!).  I can't afford to pay $600 for a new iPhone when the one I have works fine.

So what do I do? My choices are lousy.  Either I don't update, and live with apps that increasingly un-updatable, don't work, and won't load because of my outdated OS.  Or I update my iOS and risk losing my Wi-Fi and Bluetooth, rendering my iPhone partially useless but, incidentally, making Verizon more money because I'll be forced to do ALL my wi-fi stuff through my data plan.  Funny how that works! No wonder Apple isn't in a hurry to fix this, they probably get a kickback from the phone companies whose customers suddenly can't get anything done unless they use their data plans, forcing them into overages.

Apple, you had better be careful. Between crappy "Updates" like this and your lackluster product rollouts, you are slipping behind.  In a couple of years Samsung will be kicking your butt, and in five you'll be history.  You aren't the only game in town any more. Time to wake up!!

cybernaut
cybernaut

I have the same issue - my iPhone 4S Wi-Fi and Bluetooth options are grayed out after installing the updates. On the top of this, my battery life is very short. I am so disappointed that Apple doesn't want to support their loyal customers. After being tempted by Samsung's beautiful phone, I still bought Apple, and now regret this - iPhone 4S screen is small, Wi-Fi and Bluetooth are out, battery required recharging all the time,  a camera takes poor quality pictures, and I still have to wait for one year until I am eligible for upgrade...

Appledystopia
Appledystopia

Class action lawsuits only make lawyers rich. You'll get $2 and the lawyers will take the rest. 

Zapallar
Zapallar

Seeing that this issue made it to Time is a good thng indeed. I went to my local Apple store in Frankfurt / Germany and got the same reply: "Oh, we are aware of this issue, but your 4S is out of waranty, so there's nothing I can do about" My answer was "Well, my iphone worked perfectly fine till your iOS update technicaly broke it" ... she shrugged and gave me the "sorry" look.

I'm all in favour of a class action lawsuit here as many tried getting their iPhone fixed / replaced "in good" to no avail. Apple is well aware of the problem (I've seen memos) and tries to sit it out. I suggest one class action lawsuit for USA and one for EU / Germany.

iphonebrokenbyios
iphonebrokenbyios

Has anyone found a permanent fix yet? Has Apple admitted that the update broke the phones?

My wife upgraded her iphone4s to IOS 6.1.3 and the Wi-Fi and Bluetooth are no longer working (it worked fine untl the upgrade). I have tried the suggestion from Apple support site and they did not work. I am not going to freeze or heat the phone unless Apple officially recommends it as that may void any legal rights I may have. I paid over $700 dollars for this phone (Apple store, unlocked phone) 18 months ago and to have an IOS update knockout the Wi-Fi and Bluetooth functionality is upsetting but it is more so that Apple will not listen to the growing number of users with the same issue. It has been almost 3 months since it happened to us.

Has anyone heard of any class action lawsuits yet? I am not a big person for litigation but sometimes it is the only tool that big corporation(s) will respond to when they do something wrong that could cost them millions to repair. Basically if a settlement would be larger than fixing/replacing the device they will do the "right thing" and replace the device (in this case) to the thousands of iPhone 4S users with the issue. Even a $400 credit for a new iPhone is better than nothing

Bryan

jtthomas38
jtthomas38

FOLLOWED 'HEAT UP THE IPHONE' PROTOCOL, PROBLEM SOLVED

I wrote before I had tried everything and no positive results.  Restored more than 10 times, no WiFi.

I followed the 'heat up the iPhone' protocol and, believe it or not, I have WiFi!

Left the iPhone in the sun for over 20 minutes, when I picked it up it was hot and disabled due to temperature, and then when I eventually turned it on, I had WiFi. 

jtthomas38
jtthomas38

SAME ISSUE, SAME RESULT, NOT HAPPY WITH APPLE.

I have restored with iTunes over 10 times (I am hard headed) with no luck.

Tried all other solutions that have been suggested.

I took it to my local Apple genius bar and they are very familiar with the problem and say I need to pay for a replacement since my warranty is expired.

Their solution is not very satisfying....pay to buy the same model which is now almost 2 models old, when the problem was caused by their iOS?

I have no suggestions, just adding to the list of unsatisfied customers who is soon going to be in the "Apple Hater" column.


rakend
rakend

I just completed the update of my 4s to 6.1.3 and the wfi setting is greyed out. I have gone through the steps listed as a solution and none of them work, resetting Network settings or restoring from a prior backup.Seems that Apple has a real problem that they need to come forth and admit to.

arvgeophysicist
arvgeophysicist

solution:

1. connect to iTunes in your PC, 

2. back up your important data, apps, and so on

3. go to you iphone, be sure that airplaine mode is off and using the latest update (6.1.3)

4. go to Settings>General>Reset>Reset Network Settings

5. go back to your PC iTunes>Restore iPhone...

6. ensure that your wifi router is on, or portable hotspot from your other Smartphone (if you have)

7. you will get your iPhone like a new, you have to setup your language, country. 

8. iPhone will ask your connection, choose wifi. your wifi's problems already fixed in this step

9. the last but not least, iPhone will ask for data back up, sync it with your PC's iTunes, in this step you will get back your old apps, mp3, and the other backed up data

10. Try it now

11. if it works, just declare "This Solution is Works" in this forum

12. You probably save up to 800U$D

13. the very worst thing, you probably lost several of your paid apps

MMaester
MMaester

I also have problems with the Wi-Fi being grayed out.... Have tried the official way (resetting network blablabla), but hasn't worked since. Now my battery also has decided to bail on me. After a mere 5 hours (not actively used) the battery was dead today. I won't try the freezer/blow-dryer method, because I'm simply too scared that that little fix might ruin something else. I'm glad I still have warranty, and am afraid I might need to use it (even though there's a pretty high chance it won't help if the next phone is also on 6.1.3.)

MacjuneD.Tolentino
MacjuneD.Tolentino

same thing happened to me for both iPhone 4 and 4S.  The iPhone 4S was replaced several times by Apple early this year and so far it is working ok.  Unfortunately, the iPhone 4 I have is no longer under warranty so pretty useless.  Like what you've described, wi-fi just greyed out and bluetooth unusable after the 6.x update.

TanyaSchroederWegner
TanyaSchroederWegner

Please someone just get back on track and offer a possible solution. I'm not an IT junkie & I know little regarding how anything works on a phone. All I know is one day my Wi-Fi grayed out and has not worked since. Please..... no battles between who loves Apple & who doesn't. No immature arguments between who's the brain and who's the amoeba.
I'm just a simple Suzie homemaker whose iPhone one day worked fine and the next day had no Wi-Fi. Can someone make an impartial suggestion as to the cause of the matter? Please no comments regarding who said what.... the war in the Middle East will be over before your argument.... and they'll be going on until the end of time. I would just like to know if there is something I can do to rectify the matter or if the only solution is a new phone. Anyone? I'll be waiting on the side of the battlefield for your response. My 5 year old will come receive your answer. You'll know him by the sling shot in his hand.

sonal
sonal

I have similar problem and in addition to the basic Wifi and bluetooth being wiped out my cellular signals stops  every 5 minutes for about an hour and comes back only after restarting multi times. Apple does not listen inspite of dumping ios 6.1.3 garbage on us and not owing up. 


I have moved to Nexus 4 which is son of the GoD instrument compared to primitive but stylish Iphone 4S which i'm using as a paper weight on my desk.

RodrigoBorges
RodrigoBorges

Same issue here. But, for the second time in 6 months. My iPhone was replaced by Apple last Jan, and 6 months later same issue. Now I have to pay about 300 US Dollars here in Brazil to replace it, since it's out of warranty.

jkwoodmobile
jkwoodmobile

Doug, I appreciated your article.  I too have an iPhone 4S - 3 weeks out of warranty from Apple, but the phone itself is only 9 months old because I received a replacement phone for a 4S that had a faulty vibrate function.  I updated to 6.1.3 and lost Wifi only.  Bluetooth is working just fine.  At the apple store I spoke with a tech that was very surprised that I had bluetooth and not wifi.  Surprised, because they are BOTH on the broadcom chip.   Wifi perfectly fine before the update.  It's now grayed out.  I cannot receive a replacement phone, but was told that I could still access data over cellular.  Apple's usually better than this.  I am a developer and use wifi all the time in situations where cellular won't help - like when I need to be attached to the SAME local network.  But, unfortunately, Apple declined to help in this case.

There are so many people who have this issue it's really hard to believe that Apple doesn't know exactly where the problem rests. I believe they do, but they have released the iPhone 5, and have had this for a while.  I actually have two iPhone 4S's.  One updated and broken.  One not updated and working fine.  Though I can't prove anything to Apple,  I believe the update has caused the issue.  But that aside, I can't really fault Apple for not choosing to give me a new phone.  My phone is, in fact, out of warranty.  And I do know that if it was in warranty, Apple would gladly give me a new phone.  If Apple issues a statement now, indicating that iOS 6.1.3 is fine for an iPhone 5, but not a 4 or 4S, they would also be creating a problem where customers demand replacement phones, even though the phones are out of warranty.  Apple is standing by their policy to replace phones in warranty, and to charge for those that are not.  Again, hard to fault them for doing what they've claimed they will do.  It is an unfortunate situation.  


Joe_Montfort
Joe_Montfort

You updated "long enough ago that [you] don’t remember doing it," and then months later your 802.11 fails... How and why are you so sure the update broke your phone?

Months after you get your car's oil changed, a tire goes flat... must be that quick-lube place's fault. Months after you get your house painted, there's a plumbing leak... yep, bad paint. Your cause and effect relationship is strained, at best.

How many apps did you install or remove during that time? How many emails did you sent and receive? How many times did you successfully use your Bluetooth and Wi-Fi before it failed? How many times did you drop your phone?

You say yourself that it is rare for software to cause hardware failure. You say the situation is "complicated," but that you have "a feeling" Apple knows more about the issue than they let on. 

Well, the "feeling" I get from your article is that it is long on conjecture and absent significant fact. I get the "feeling" that you're pissed because your iPhone broke and that Apple won't replace it out of warranty for you, so you are out to embarrass them. 

Of course, I could be wrong, but that's the "feeling" I got.

VictorSoares
VictorSoares

@Joe_Montfort 

If a product is having an issue, and it's nor isolated a lot of people are having it....it doesn't matter if it's out of warranty... It's the company duty to fix it, replace it at no cost and do a recall....

It's a large percentage of the users that are having this problem, so there're something wrong with the product.

LauraMendietaAlberino
LauraMendietaAlberino

The update broke my phone and now I have to pay 200 to either replace it or upgrade it. Every time I update my iPhone something gets screwed up! I for one am sick of it. Also, has anyone considered that this might be apples way of selling more phones? There is a huge market on developing countries for used iPhones?

patho
patho

@Joe_Montfort  

 It can be a delayed malfunction. The only reason I'm here reading this page now is because the same thing has happened to my phone this morning. I updated to the current iOS about a month ago and everything was fine. About 2 weeks ago, the bluetooth on my iPhone 4S just stopped working. I tried to fix it, but gave up. Then today, I was just one my phone watching a video with it connected to my AppleTV over AirPlay, the connection started going choppy, so then I looked at my Wi-Fi setting and saw that it showed no routers, and went over to make sure my routers were on. Next I turned the phone off and then back on and now the Wi-Fi setting is grayed out. :( 

I am hesitant to do anything of the temperature fixes I found online because I'm afraid of causing permanent damage to the phone.

btyk
btyk

@Joe_Montfort  i guess you are from 'apples company'..stop saying stupifd things about this ,because this is a fact..my phone's wifi and bluetooth stoped working after the update to 6.1.3 and there are a lot of guys complaining,Doug is not the only one!!!

Appledystopia
Appledystopia

@VictorSoares @Joe_Montfort I'm not so sure that a large percentage of users are having this problem. I run a site and one of my top articles is about upgrading to iOS 6.1.3. This article has 89,211 page views and only one mention of the greyed-out wi-fi issue in comments. Nonetheless, I am working on an article about this and will update my 6.1.3 article to caution people about this issue.

Look at the number of comments on this article -- from TIME magazine. They get way more traffic than me and there aren't that many comments (considering that there are hundreds of millions of iPhones out there). Not all of these comments are referring to this issue. You see the typical Android vs. iOS pathetic fanboy exchange.

The Apple Support site? It has 26 posts from users affected by this issue. This is by no means widespread. I wouldn't hold my breath waiting for class action lawsuits. If that happens, you'll only get a few bucks anyway. The lawyers will get the lion's share.

I would be upset if it happened to me. However, no gadget is perfect. Anyone who knows industrial engineering will know, every production line has defects. Even Porsche and Ferrari have imperfections.

Appledystopia
Appledystopia

@LauraMendietaAlberino If this was Apple's goal, they could accomplish it much easier by limiting upgrades. The fact that iPhone 4 users will be able to upgrade to iOS 7 seems to indicate that they're not conspiring to bring about "planned obsolescence". There's no other smart phone on the market that supports OS upgrades for a 3+ year old phone.

I can understand why people are annoyed, but you have to consider the alternative. Other products are worse and cost even more.

Appledystopia
Appledystopia

@patho @Joe_Montfort While it is possible for software to ruin hardware (Stuxnet), it is far more likely that Apple implemented a persistent flag to disable wi-fi if a fault is detected in the wi-fi module. From my research, the issue is faulty or damaged soldering of the wi-fi module. It is also possible that Apple boosted power to the wi-fi module, damaging the soldering. I doubt it. It would take a lot of power to melt solder. Since they haven't come forward, it's just speculation on my part.

What probably happened to the author is that months after installing 6.1.3, iOS detected a fault in the wi-fi module and flagged it to be disabled. For some people this happened immediately after the upgrade. I'd really like to know -- was your wi-fi connection intermittent and spotty before the upgrade? It could be that Apple's "fix" for spotty wi-fi was to disable wi-fi if a fault is detected, so people would bring it in for repair -- you know, fix the root cause.

If your iPhone is beyond warranty and you didn't buy an extended warranty, you can take it to a repair shop. They will do the heat gun thing or replace the wi-fi module. The latter, which is the most expensive option, costs about $60.

I don't know how widespread this issue is. There are a lot of iPhones out there. If even < 1% of users are affected by this issue, it's still a lot of users. Still, I would be annoyed if it happened to me. I've been nothing but pleased with the quality of Apple products. I have owned several DELL laptops, and they're as bad as can be. I had dead wi-fi after a year on one of them. I had to plug in a PCMCIA wi-fi card which, if you can believe it, made the DELL look even uglier and clunkier. But yeah, I would be upset if it happened to me. I don't know if I would never buy an Apple product, given that the alternatives are even worse.

It would be great if Apple let people downgrade iOS. That would solve so many problems and people wouldn't be afraid of upgrading.

leaulvk
leaulvk

@Appledystopia @VictorSoares @Joe_Montfort

Are you kidding me? Not a large percentage of users??? Google "iphone wfie greyed out" and you'll see reams of pages, all of them covering the same complaint. Its clear that this is a huge problem for hundreds of thousands, if not millions, of iPhone owners. I for one was a convert to the iPhone only a year ago and frankly loved the phone. I upgraded to 6.1.3 about a month ago and I now have a totally useless phone - no wifi, battery life down to about 5 hours when I haven't taken the thing out of my pocket (previously 2 days), and its eating data like there's no tomorrow. To the point where I've had to shut down all data services so as not to exceed my monthly limit. 

There is a problem here, trust me. And Apple are putting their head in the sand and hoping its going to go away. At least give us owners the opportunity to go back to a previous version of the O/S. That MUST be in the realms of possibility.