Improvements in customer satisfaction at Sprint Nextel Corp. and AT&T Inc. have narrowed differences among the Big 4 wireless carriers to the point that they're basically even in terms of pleasing their subscribers, according to a study released Tuesday.
In an annual study tracking customer satisfaction ratings with the top 100 online retailers, perhaps the biggest takeaway is that Amazon is the world’s biggest e-retailer for a reason: It just plain makes customers happier than the competition.
Facebook is updating its data use policy in an attempt to give people more clarity on how the company uses information they share.
U.S. consumers have had their fill of expensive, contract-based phone plans.
The head of AT&T’s wireless business says he’s looking to introduce plans that share a data allowance among family members, similar to the way it sells family calling plans.
For a while now, commuters in Seoul, South Korea have been able to do their grocery shopping virtually as they wait for the subway. Now Chicago’s “L” commuters are getting in on the action.
In the wake of legislation that allows companies to prohibit customers from filing class-action suits against them, watchdog groups say small-claims court is the only weapon consumers have left.
TV commercials for wireless carriers are usually a mess of vague technical jargon, meaningless graphs and annoying spokespeople. But who actually has the fastest wireless network?
– Asus, offering customers having problems with the Transformer Prime tablet’s internal GPS chip an external add-on instead. Reactions have ranged from noting that such an add-on blocks the tablet’s dock connector and appears bulky to calling Asus’ move a “ridiculous solution” that makes the tablet “look idiotic.” Says Asus: “Although the Transformer Prime is not [...]
If you purchased the $100 Nokia Lumia 900 Windows Phone from AT&T, Nokia would like to put $100 toward your AT&T bill for the trouble.
Starting April 22, Verizon Wireless will charge an extra $30 to upgrade to a new phone.
