To say that Google and Apple have left RIM in the dust is a bit of an understatement. While RIM has the lion’s share of the smartphone market in the U.S., that number is beginning to decline while Android’s and Apple’s continue to grow each quarter.
RIM has always been focused on the enterprise side and only marginally dabbled in the consumer market. In 2006 or maybe 2007, they started to change their tune with the introduction of the camera equipped Pearl and Curve. It was a start, but aside from the pink coloring, the BlackBerry was still an enterprise device. It wasn’t very consumer friendly. In 2008, the BlackBerry Storm rumbled onto the scene to combat the iPhone. It fell flat on its face. And so did the Storm 2.
The latest and greatest from the Great White North should have been the first touch-screen BlackBerry, but it wasn’t. The Torch isn’t a revolutionary step forward for RIM. It’s more of an evolutionary step. Is it enough to satiate the so-called CrackBerry user? Maybe. Will it lure anyone away from their iPhone or Android device? Read on to find out.
(Two Minute Video: The New BlackBerry Torch in a Nutshell)
Hardware
In the vein of the current Bold 9700, the Torch’s hardware is solid, albeit chunky. An assisted slide reveals a keyboard that is no better or worse than any other BlackBerry that’s currently available. The rubberized corduroy battery cover is fairly ho-hum and doesn’t really evoke high-class in any way. The optical trackpad works like it has any every other BlackBerry device. The four distinct BlackBerry buttons are a different story. They work, sure, but they’re attached to each other, making it difficult to discern which button you’re pressing unless you look down. And they’re kind of small.
RIM tends to change a lot of things with each model. One BlackBerry might have the headphone jack and microUSB on the right side, for example, while another splits them up on either side. It’s never the same and the Torch is no different. The microUSB is in the lower left corner while the headphone jack has been moved to the upper right corner. There’s also no convenience key like there is on the BlackBerry Bold 9700. Volume and camera buttons, however, are still on the right-hand rail. The lock and mute buttons are awkwardly placed, as well.
The internals are marginally better than previous BlackBerries but pale in comparison to other smartphones. We live in a world where 1GHz processors are now the norm. The Marvell 624MHz processor gets the job done but it can chug along during heavy usage.
Camera
One of the few things RIM managed to do right with the Torch camera is revamp the UI. It probably has more to do with BlackBerry 6 but it’s pretty darn good. Have a look for yourself. You’re presented with shortcuts to the gallery, geotag, shutter, flash and scene modes (Auto, Face Detection, Portrait, Sports, Landscape, Party, Close-up, Snow, Beach, Night, Text). Options are always great but maybe RIM went a little too far here? You can review images before they’re stored to memory, which is nice, I guess.
Does it shoot HD video? No. RIM decided to go with measly 640×480 resolution.
Display
Thank you, RIM. Thanks for getting rid of SureType but why is the resolution on the Torch only marginally better than the iPhone 3GS? A device that’s more than a year old! The display on my Bold 9700 is much, much better. The Torch’s 3.2-inch screen renders text and images horrifically. Icons are often too small and even for someone with relatively small fingers, I found myself tapping the wrong thing more often than not. Nothing pops off the screen. Browsing the web is, well, not that great.
Browser
The WebKit browser is leaps and bounds better than previous BlackBerry browsers but the display’s low resolution can water down the experience. In its current state, RIM can’t compete with Apple or Google in the Web browser arena. However, it displays Web pages as if you were viewing it on a desktop and pinching to zoom in and out works as expected. It’s a start but RIM has had room to refine and tweak before it competes with everyone else, which is a shame considering how long it’s taken RIM to move to a WebKit browser.
Keyboard
You won’t be the world’s fastest texter with the virtual keyboard on the Torch. I’m not really sure why anyone would want to use the virtual keyboard when the physical QWERTY is far superior. The quality of the physical keyboard is somewhere between the low-end Curve and the high-end Bold 9700. It works great but my first impression was that it felt somewhat cheap. I’m a bit of a snob, though.
Phone
Does it make phone calls? Yes. Do they drop? No. How’s the speakerphone? It’s so-so.
The BlackBerry 6 dialer nav is simple, useful and fast.
(BlackBerry OS 6 Coming To a Handful of Existing Devices)
OS
Fact: every major iteration of the BlackBerry OS comes with a learning curve. The jump from 5.0 to 6 is even steeper. You look at how Android and iOS software upgrades work and you basically get a few new features that don’t typically cause you to relearn the OS in any drastic manner. I’ve owned or used every new BlackBerry device for the last four years. Jumping from OS 5.x on my 9700 to the 6.0 on the Torch has been rough.
(Video: Is BlackBerry 6 Enough To Keep You Around?)
With OS 6 comes universal search, a social networking aggregator, multi-touch gestures, a WebKit browser (with tabs), long press gestures and a few other things.
The way you navigate BlackBerry 6 on the Torch is, to say the least, confusing at times. You no longer have a home row of icons. Instead, you have a drawer of apps that can be pulled up from the bottom ala Android 1.0. Swiping left and right reveal favorites, downloads, frequent and media drawers. At any point in time you could have four shortcuts up to 12 icons depending on how far up you pull the drawer. It’s redundant, confusing and annoying.
Tapping the clock at the top of the screen reveals a shortcut to the connections management menu, alarm clock and a few key shortcuts to things like Options and set up menus for network, Bluetooth and Wi-Fi. Sounds like Android again, huh?
Well, there are few more touch components on the homescreen that are rather helpful. You can access Profiles and Universal Search, as well as an interactive notifications bar for e-mails, text messages, social network updates, etc.
My philosophy on mobile operating systems is that you shouldn’t have to relearn something you’ve been using for more than four years. Why am I struggling with the Torch and BB 6 when my own personal phone is a BlackBerry?
(BlackBerry 6 User Interface Demo Video Emerges)
Battery
Something RIM actually knows how to do well. The Torch’s battery life is commendable, if not outstanding. It can survive a day’s worth of wrath from even the heaviest of users.
Conclusion
I want to love the Torch. This was supposed to be the device that all BlackBerry users have been waiting for since the iPhone launched and the Storm(s) flopped. The fact of the matter is, it’s not easy to use. It can be confusing and overwhelming.
Longtime BlackBerry owners are on one side of the fence or the other. None of them are on the fence. One even said he’s ditching his BlackBerry for good and going with Android. Android and iPhone owners who were once BlackBerry users didn’t seem that impressed with the Torch and none were willing to switch back.
The Storm was an acceptable mistake that came to market far sooner than it should have. The Torch is a fairly ho-hum device that does nothing to excite anyone but the BlackBerry purists who simply refuse to jump ship. I get it, but I’d rather wait for the next iteration of the Bold 9700. If RIM screws that up then I’m done forever.
The BlackBerry Torch is available starting today from AT&T for $199.99.