PlayStation Network Still Down, No End in Sight

Welcome to Friday, all you PlayStation Network spurned, and yep, it’s still down. No word yet on when it’ll be back, why it happened, if hackers were involved, if Valve’s Steamworks had anything to do with it (Portal 2, which launched on Tuesday, uses it), or what Sony’s doing to fix it.

The company’s offered two laconic updates so far. The first occurred on April 20th (Sony’s PlayStation Blog doesn’t list post times, but the first comment came in at 5:51pm, so the outage probably began Wedneday late afternoon, Eastern time).

“We’re aware certain functions of PlayStation Network are down,” wrote Sony spokesperson Patrick Seybold. “We will report back here as soon as we can with more information… Thank you for your patience.”

The second popped up yesterday morning, when Seybold wrote Sony was still “investigating the cause of the Network outage,” and that it “wanted to alert [customers] that it may be a full day or two before we’re able to get the service completely back up and running.

A full day or two from yesterday could put the service’s return out to tomorrow, impinging on or wrecking weekend plans for Portal 2 or Mortal Kombat matches–both games that turned up this week. There’s also SOCOM 4: U.S. Navy Seals–a third-person shooter with strong online components, also out this week–to think about.

Sony’s had its share of trouble with the PSN over the years. In March 2010, an internal timing bug knocked players offline for a day or so, and last month hacktivist group Anonymous may have slowed PSN servers with distributed denial of service attacks in “retaliation” for Sony’s (since settled) lawsuit against hacker George “Geohot” Hotz.

Last night I complained because I couldn’t log into Netflix (due to the PSN outage). I’m told you actually can, but that you’ll have to keep ignoring the “you must first sign into the PSN” errors. Where services are external, you have inelegant ad hoc workarounds, in other words. But for those who use your PS3s most of all for online gaming, you’re stuck waiting.

The irony living in a moment where sound, helpful information can be distributed almost in realtime, is that Sony’s opted to pass along the “what, why, and how” of the matter at a pace so glacial it makes old-school one-a-day newspapers seem informationally voluminous.

More on TIME.com:

Nintendo: The Wii Successor Will Arrive When We Announce It

Sony Confirms the Death of the PSPGo

Sony’s CEO Calls the Nintendo 3DS a ‘Babysitting Tool’

Related Topics: outage, playstation, ps3, PSN, Gaming & Culture, News, Sony
  • Hans Winter

    I find the worst is not the service being down, but that nothing has been shared from Sony’s side.

  • http://lalo2424.wordpress.com lalo24

    Exactly, why the hell did we give Sony our e-mail addresses if their not going to use it to give us a heads up on situations like this.

  • http://blufaction.wordpress.com/ blufaction

    I have to agree with Hans.

  • justinscuba

    I just joined the 21st century and bought a PS3. Needless to say, these network issues are very disappointing. I’m hoping this doesn’t happen too often. Also, I agree that Sony should be sharing more and showing some sign that they are hard at work to fix it!

  • thebonafortuna

    Well, it’s a good thing most users aren’t paying to use the service. Can’t get too frustrated.

  • spiderboy293

    Since the outage. I have used netflix. When its starting up. It asks to sign in. You try signing in and it doesn’t work. It tries again and then it doesn’t ask again. I was surprised that people said you need the psn to use netflix.

  • nateself

    @thebonafortuna I paid $350.00 – $400.00 for the console and much more per game along with everyone else to use the PSN. Just because PSN doesn’t tack on monthly fees doesn’t mean we don’t pay for it. The draw of most games is the online play itself.
    Don’t be closed minded thinking that it is free, nothing is free. We all pay for it when we pick Sony over XBox.

  • http://satcimy.wordpress.com satcimy

    I think someone at Sony just tripped over the power cord for the network and they didnt realize it yet.They just have to plug it back into the electrical outlet on the wall and we’ll be back on line playing. LOLOL
    No but really,Sony should try and give us some kind of update,atleast something ever few hours

  • mr88leslie

    You never here anything about it: we all sign our information away n personal well being to a company that doesn’t protect the very community it survives on; I have became very disappointed with ea sports in general as well; your concept of online multiple player games is very poor; I don’t understand how your company has survived for so many years; I like your games; and graphics; is perfect the only other company that keeps up is infinity ward; or some acti vision hits; I support psn 100% but I am tired of network problems or server problems; you shouldn’t of made black ops it’s shouldn’t of bin released call of duty CEO president or whoever you are; you want to make the psn community happy fix the servers fix your satellites don’t keep bringing more titles out fix the problems everyone hates as for psn problems I have no business there I’m just disappointed I can’t come home from working everyday to play a system without server problems I pay 80 bucks for good Internet every month; I got rid of xbox because I had to pay for online; that’s bs; lol ohhh and when you buy a new game brand new game that disc should know it’s never been used n at that moment it’s used first time it should enter your pin code or online multiplayer code instead of psn trying to trick you into buyin one lol;

  • http://theonlyambition.wordpress.com theonlyambition

    $tupid $ony… I miss my Mortal Kombat =(

    Severe lack of customer service in regards to this matter… makes me wish I had a xbox.

  • mr88leslie

    In the last month I’ve bought homefront n NHL gran truismo 5 skate 1-2-3 god of war all hits and another system; 6 months before I bought a system n Shawn white snowboard n skateboard pure rainbow six Vegas mw2 black ops lol I had a system for six months couldn’t get it fixed or replaced my warranty wouldn’t even cover a refurbished system from where I bought it future shop that’s bs. I am a loyal customer I deserve answers; n I’d personally like ea to contact me; n change there multiplayer menus for sporting hits like NHL

  • http://bullshitewee.wordpress.com concernedamerican1

    Allow me to rant for a moment.
    This entire thing, and especially the speculated reasons behind it are completely ludicrous in my opinion. I don’t want to focus on the customers frustration, as I am one of them and I believe that the frustration itself is warranted, although directed at the wrong people.
    You have a hacking group, or hacktivist group… whatever you want to call it, strategically bringing down a service provided to millions of people by a company they see as somehow ‘corrupt’, knowing that it will hurt the company by preventing their users from accessing their service. Meanwhile the group wants to claim that this is in the ‘best interest’ of the people who are directly affected, and even go as far as to release a statement saying something along the lines of ‘It’s for your own good, you really don’t need the PSN for a few days, you can live without it, etc, etc, etc’. This EXACT reasoning behind their statement screams complete hipocrisy. Sony shouldn’t tell us what you or I cannot do to their console, yet YOU (hacker group) have the gaul to tell us what is in OUR best interest as a customer? Elitism at it’s absolute finest.
    Heres the deal: We as PS owners pay for the console and it’s games. We are not forced to. We are provided a service that has terms of service that we agree to abide by before using. If you do not agree with those TOS then do not buy the system in the first place. It is not a right to own the system or be provided with free access to their servers, it is a choice. The Sony product or PSN access is not forced upon us. If someone is forced upon us as citizens as something we HAVE to pay for and are FORCED to It is a twisted and irrational justification used by people who truly don’t understand the meaning behind what they are doing.abide by – then you have a right raise all the hell you want about terms you don’t agree with.

  • http://bullshitewee.wordpress.com concernedamerican1

    Last part of my post made no sense and was two comments combined in one. Here’s what I meant to say

    If we are forced to pay for a service and are unsatisfied with the terms included in that madatory service than I completely understand this attack. But that’s not the case…You’re not making a statement, you’re just preventing other people from using a service they enjoy. Grow up “Hacktivists”. You are brilliant people in some ways, but in others have a completely infantile view of how the world should and does work.

  • http://craigery487.wordpress.com craigery487

    i think that its kinda ridiculous that PS hasnt sent out emails or something
    they havnt really even posted any helpful information on the site (link to their comment: http://us.playstation.com/support/answer/?a_id=2185 )
    This is not something I would expect from them whatsoever, because usually if something is wrong with the network, i can simply call the PSN hotline number thing to find out whats wrong
    i called yesterday and all i got was a man reading what is posted in the link above.
    I’m somewhat infuriated right now….

  • http://craigery487.wordpress.com craigery487

    oh and I’m willing to bet that the PSN will be down for the weekend
    which sucks, cuz now i cant play metal gear online or cod
    :(

  • http://sic20.wordpress.com sic20

    ok guys look if it was a hacker then there is mutiple things going on and they cant tell us because then people will know how crapy there firewall is ya we can sit here and complain but in the end it gets us no where and if they r truly looking for a way to stop the hackers then let them do there jobs cuz in the end of it all and they bring it back up with holes in the systems we will have virus filled 600$ toys that no one can use so let them do there jobs and stop fretting about it

  • http://quinte36.wordpress.com maj36

    More people should read your comments. More so these “Hacktivsts”
    They need to find another way to voice thier opinions and not disrupt other peoples

  • http://docwabaki.wordpress.com docwabaki

    Please stop saying I should be calm because I’m not paying for it. My friends and I are being deprived of valuable entertainment time playing Black Ops. We play very often. So, this is a big deal.

    Sony’s arrogant lack of interest in informing me what is going on makes me regret owning two of these devices. Consumers take a good look in the mirror. The image you are viewing is not important to the corporations who feed off you. Maybe it is time to stop feeding them?

  • leymord

    Everyone needs to relax SCE is doing what they can the service is free so keep your underwear on. Free service so they are doing what they can. An if you wanna say its not free go play World of Warcraft then come back an tell me whats free an whats not free. Sony is doing what they can bc the Hackers are lonely little losers looking for attention. Hackers get a life.

  • http://craigery487.wordpress.com craigery487

    FUN FACT
    Not everyone in the sony franchise is working on this problem
    there are people whose job is to keep, oh I dont know, the playstation website updated TO KEEP THE PEOPLE UP TO DATE ON WHATS GOING ON.
    Am I the only one that finds it comical that people think that everyone and their mother at SCE is working out the kink in this server fail?
    oh and still no sign of the sony releasing what the problem was… which in a way is good for them. Saying that a hacker or something was capable of breaking into the servers just looks bad on their part

  • roymos

    hey gamers,just reading some of the comments and one that pisses me off is someone telling us to chill as we don’t pay for the network anyway,I’ve had everyplaystation consule made as a matter of fact the kids are on there third ps3 as there so reliable not to mention untold number of games that are always $100 each and I pay for the best Internet connection I can get just so the game play is half descent 80% of the time so I’d really like to no what I get for free, another thing for the first 12 hrs the game just kept saying sign in error a d then suggested how to fix it which consisted of checking your I ternet connection turning the game and modem off and on just trying to put the blame on someone else, why not come clean straight away, this is what we get for being loyal to psn as a matter of fact I wouldn’t be surprised if it’s not running till after Easter longweekend and there all back at work

  • http://viremental.wordpress.com viremental

    Here comes me, to give a new perspective angle to this hole situation. I believe we have a few spoiled gentlements around. Think of this as your car, you pay for it, but if there is a car crash and the road is blocked will you complain? this is the same, I think that we should be thankfull that we are getting the service for free. You still have people that buy a 360 and do not go online, so we PS3 buyers have Blue Rays and Online bonus. If the Blue Ray technology had to die, would you blame sony ? Their network is about the same, it’s no magic and things can happen, who knows it’s probably someone that the company fired who’s turning against them. Let’s just hope for the best on this situation, all the new stuff they ADD always please me and it is your choice to be happy for the goods or focus on the bads and be unhappy. And for those who will disagree with me, I just hope you return to My Cross Off!

  • http://th14g0.tumblr.com/ n00b

    I pay the monthly fees for both DCUO and qriosity

  • http://sic20.wordpress.com sic20

    So it has been announced that there truly was hackers mucking up everything but still we do need to “chill” because think of the info we have on our system i have credit cards and everything on there and i would be royaly pissed with psn if the info was taken so give them time to fix this problem because this is minor to what can happen…and yes i dont like it either i work all the dang time and wed. and fri. are my only days off so i wanna play until i lose feeling in my fingers and eyes but still a few days of no online play is ok with me as long as my info isant stollen

  • leymord

    roymos u need to chill ive had every Sony system an ive had tons of games for each. In fact i have 2 PS3′s an they are damn good bc they dont break half as easily as a 360. PS3 games brand new are $60 dollars 90% of the time. So stop complaining btw your web connection dont mean squat if your connected to a crap host. I dont have the best internet an i dont have problems with i play MAG CoD KZ3 ect. So your have a free service its not perfect so chill btw if your a true Sony fan then play FF that every Sony fan has atleast one of the FF. so relax till they get the PSN problems fixed.

  • http://codexploiter.wordpress.com codexploiter

    I think it is funny how every one keeps pointing their fingers at the “hacktivist group Anonymous.” Clearly this has nothing to do with them. When the network went down 2 weeks ago, they (Anonymous) were actually proud to say that they were responsible. But, they realized that they were only hurting “The People” which they stated they did not want to do. Don’t get me wrong, I think that hackers are total Scum, I just don’t think that this outage is their doing. Now, for those that say Sony is doing nothing to fix the issue, you are wrong. Two days ago, when I tried to log in, it said “An Error Has Occured” and immediatly signed me out. Today, it says that “Playstation Network is undergoing maintenance.” To me, that sounds like progress. Either way, I still agree that they should give us some information on what the issue is.

  • http://cbain18.wordpress.com cbain18

    For goodness sake, go outside!
    And if you’re agoraphobic or allergic to sun light be thankful that nearly all of our games come with campaign mode or spec ops.
    Give Sony a chance to fix their servers! Complaining on this site isn’t going to bring COD back online and they [Sony] certainly aren’t reading these comments. Its been a rough few months for Sony since Black Ops came out but 362/365 days of FREE, uninterupted service is more than I would ask from any major corporation that could just as easily be charging us top dollar to satisfy our online gaming addictions.
    If anyone disagrees youre welcome to post a rebuttal but Ill be too busy busting some Delta Ops on MW2 to answer you. Peace

  • http://captainhird.wordpress.com racrule

    I still love you Sony, Happy Easter to all. ;)

  • http://cuzimawesome2010.wordpress.com cuzimawesome2010

    gosh, i wish i just had games that wernt online only!!!

  • http://thejackassjunior123.wordpress.com thejackassjunior123

    im son f****** pissed off with psn now

  • thisbetd

    its times like this that im glad i have Fallout New Vegas.

  • roymos

    leymord are you after something from psn or do you work for. them? I no how much I pay for game and it’s always been $98 sorry I was a little bit out saying it was a $100 but no it wasn’t 60 if u get em for that good for u,and about they don’t break in half like an xbox I’ve never really tried to break one in half u seem to be the expert on that y would u even try, yeh have your say mate but don’t rift any one for having there say only they no what they have payed and what there going through,

  • roymos

    so if the final trims out by 1 or 2 mm at work I can just say the topcon gps has been hacked thanks for the idea psn

  • http://codexploiter.wordpress.com codexploiter

    At least we still have combat training for black ops.

  • http://fyigeek.wordpress.com fyigeek

    I am not going to complain about Sony System i love my PS3 an haven’t had any issues with it, but the one thing that makes me a little mad is how Sony handled the whole situation. I did not even know my information was compromised, no one called/mailed me it was not in tell last night when my GF came over and told me what happened in a panic over an email she received i thought they where just doing “Maintenance” for the last few days i was not paying any attention with work.

    Now i am going to have to go first thing on monday and close my bank accounts and place a hold on my credit card because of this, not only that but it affects my business payments i have 120 incoming payments from my hosting i’ll have to put a hold on that to now just in case if they got all my data like they claimed. I have purchased her a lot of stuff on her account, and for myself it well at least i know what i will be doing on monday yay…

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